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Travel industry news

16 Feb 2018

BY Gary Noakes


Marella apologises after cancellation of Havana stop

Marella Cruises has apologised to clients after a late change to an itinerary that will see them miss out on calls to Havana, Nassau and Lisbon.

Capitolio Havana

Marella apologises after cancellation of Havana stop

Marella Discovery 2’s berth in the historic Cuban capital has been double booked, according to The Independent, with priority given to Royal Caribbean’s Empress of the Seas.


The voyage from Jamaica to Majorca on April 10 will instead call at Amber Cove in the Dominican Republic, Georgetown in Grand Cayman, Grand Turk, The Azores island of Horta and Cadiz, as well as an extended stay in Bermuda. Tui has apparently offered each passenger £25 on-board spend as compensation.


The company said: “We’d like to apologise to our customers for any disappointment caused by some recent changes we’ve had to make to the Marella Discovery 2 itinerary departing on 10th April.


“This is due to new information about berth availability on previously confirmed port stops which has only just come to light. As a result we’ve had to reschedule the trip and increase the number of destinations we are visiting. The ship will now be calling at four new ports.


“We want to reassure customers that situations such as this are rare.”

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