The UK’s largest tour operator received the top accolade for their implementation of the Thrive Learning and Skills platform and the creation of a new learning, management and communication platform, within the company’s Customer Contact Centre. 

Introduced in Autumn 2022, following feedback from colleagues, the Thrive platform combines e-learning, upskilling, communications, and collaborative knowledge sharing across one platform. As an accessible one-stop shop for colleagues in the Customer Contact Centre, the platform allows colleagues to easily find the information and learning they need to deliver Jet2holidays’ award-winning VIP customer service. 

Now in their 31st year, the Brandon Hall Group HCM Excellence Awards recognise best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. 

This latest accolade follows on from Jet2holidays being named Best Large Company to work for at the second annual Best Workplaces in Travel awards earlier this year. 

Sean Ablett, Customer Contact & Jet2holidays Operations Director said: “Our colleagues are the driving force behind our continued success, so it is absolutely critical they feel empowered, engaged and connected. Thanks to Thrive, we have been able to create this new platform that combines e-learning upskilling, communications and collaborative knowledge, to enable colleagues to connect with one another and develop their knowledge to look after our customers. To win this award is brilliant news and strengthens our position as a great place to work, while highlighting our commitment to continually improving our colleague experience.”

Cassie Gasson, Chief Marketing Officer at Thrive, added: “This prestigious award recognises Jet2holidays’ passion and commitment to innovation and the development of their people. It celebrates all the work both teams have put into implementing a seamless and successful learning platform that’s social and brings their teams together. We’re over the moon to support and enable such a forward-thinking company and so excited to see what the future of this dynamic partnership holds."