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Agent voices

'It's day one of the rest of my life': LAH Travel's Linda Hill reflects on bittersweet decision to sell up after 22 years
LAH Travel founder Linda Hill talks TTG through how she built her agency from scratch – and why selling to Hays does not mean saying goodbye altogether
'When we set up our agency, we quickly realised AI needed to stay behind the scenes'
This TTG 30 Under 30 member pivoted away from plans to build an AI chatbot once he realised how important human relationships were to the industry
Lloyd Cross: 'The more AI comes into play, the more people will want to buy from agents'
Lloyd Cross sits down with TTG's Harry Kemble to outline his plans a month after joining the Travel Network Group as its new Chief Commercial Officer, and a year after he left Jet2
'No advertising, no social media': Tickets Travel celebrates 45 years on the high street
Wars, recessions, ash clouds and a pandemic – Tickets Travel has survived everything that's been thrown its way over the past 45 years. Owner Diane Coleman talks TTG's Dea Jusufi through the agency's secret formula
'It saved us': Janaway Travel reveals how a £300,000 booking changed its fortunes during Covid
Janaway Travel reflects on the client enquiry that became a vital lifeline after the UK government announced a national lockdown
Travel Counsellor builds specialist brand around gluten-free travel: 'Don't wait for the perfect time to specialise – there isn't one'
Carli Lane has turned hers and her daughter's coeliac diagnosis into a blossoming travel business with more than 200 gluten-friendly hotels, cruise lines and resorts on file
How one homeworker turned her personal mission into a £1.6 million sales opportunity: 'Don't worry about being too niche'
Home-based agent Catherine Thorpe, who has built a £1.6 million travel business by specialising in holidays for solo parents travelling with neurodivergent children, tells TTG why narrowing your niche can be a fast route to growth
‘We took a risk’: Swords Travel reveals huge ‘leap of faith’ as agency turns 10
Travel agency powerhouse Mark and Stuart Swords look back on the highs and lows of the past ten years – and share what it takes to reach the milestone birthday