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Business advice

'Not having a great peaks? That's OK'
If your January has been quiet, then stop comparing yourself with other agents – because the traditional peaks season does not have to define your year, writes Danny Sperling
'All agencies should have appointment systems – this peaks has proven it'
'Gone are the days when the shop would be full and you wouldn't have a wee all day!' Deben Travel chief Lee Hunt tells TTG
Green tea KitKats and cherry vodka: guess the BDM sharing tales of life on the road?

After a thoroughly relaxing Christmas, which included spending time with friends and family, a spot of bouldering, and a quick visit to Devon, Friday 2 January was all about hitting the ground running in preparation of peaks. A quick blitz through emails revealed some exciting new bookings with the sales team and an incredible December for trade. 

Winter blues kicking in? Here's how to find joy at work

As many of us head back to work after an extended festive break, some are excited, buoyed on by our New Year’s resolutions, convinced that this year we’ll be healthier / happier/ insert your wish here!

But if you feel the gloom rising (perhaps you’ve got a long line of customers booking dream sunshine holidays whilst you’re stuck in the shortest daylight hours?) you might need to give yourself a little boost of joy.

How this agent made £80,000 of Maldives bookings after sharing an influencer's posts
Here's how one agent made brilliant use of an influencer's social posts in order to maximise her travel sales
'I'm a travel agent of 10 years and I've learned not to fear AI'
Travel Counsellor Marie Rowe reflects on what the last decade in travel has taught her and how she has responded to those lessons in practical terms
'The message for travel businesses is clear – unavoidable charges must be part of headline pricing'
Themis Advisory director Jo Kolatsis warns travel agents and tour operators that the sector is firmly in the government's crosshairs when it comes to price transparency
Five simple steps to help travel agents become more efficient
If the fresh start of a new year is inspiring you to streamline your business, help is at hand from TUI Group continuous service improvement consultant Jack Orbell
‘Hurkle-durkling’, and other ways travellers are slowing down in 2026
Luxury agents are expected to include more intentional downtime in itineraries for 2026
Returning agent uses TikTok to land biggest bookings of her career
Shortly after returning to the industry in August, Staffordshire-based homeworker Lisa Phillips decided to set up a TikTok account – and she hasn't looked back since
5 trends travel agents can use to shape their travel marketing in 2026
Adido chief executive Andy Headington outlines the key factors to consider for travel marketing as the peaks get underway
How a Christmas elf can help travel agents net a 'cheeky extra booking or two'
How agents are using elf trails, festive coach trips and Christmas charity collections to give something back to their community and boost their local profile
Agent brings coffee shop-come-travel agency back from the brink
Pebbles Travel founder Martine MacDonald and her husband Andy have turned a struggling travel agency-coffee shop combo into a local favourite – here's how they did it
The new-look TTG Colombia Selling Guide: your go-to resource for selling the destination
From flight guides to marketing tips from key operators, the relaunched TTG Colombia Selling Guide – created in collaboration with the government’s tourism department – contains useful information on everything agents need in order to sell holidays to this vibrant country
How Pliant’s travel payment solutions can save your agency time, money and stress
Pliant offers virtual credit card technology that helps travel businesses boost their efficiency and increase margins and operating capital
From WW2 to Covid: agency reveals secrets to surviving 100 years in business
Few agencies can trace their roots back more than a few decades, but Ireland's O’Hanrahan Travel will next week celebrate a remarkable 100 years in business – TTG's Jennifer Morris discovers the secrets to its longevity
Boost sales and get exclusive benefits with Lufthansa Group's revamped eXperts platform
The eXpert platform’s sleek new look and user-friendly structure makes it easy for agents to access information and exclusive benefits
How homeworkers can get invited on fam trips – five ways
From attending events to upping the Instagram game, there’s plenty of ways homeworking agents can increase their chances of a fam trip invitation.
Luxury travel’s next era: how top agents keep HNW clients in an AI world
Luxury travel is set for robust growth in the next few years, but how will developments such as AI shape the future for agents selling to a demanding clientele?
How to plan a travel fair for luxury clients
Luxury agents share their advice on planning travel fairs to boost client interest and loyalty
'My simple £250 client referral scheme has led to 75 new bookings'
Thea Gillingham's referrals skyrocketed after she started incentivising clients to recommend her, with one single client responsible for referring another £100,000 of business – here she explains how her referral league works
Simple steps to help you spread the word about sustainable travel
The final TTG Sustainable Travel Heroes workshop of 2025 focused on how agents can share their expertise around sustainable travel with customers and colleagues
Italy’s top luxury destinations for 2026 that every UK agent needs to know 
Luxury agents have reported increased booking growth for five destinations across Italy
TTG Sustainable Travel Ambassador partners with beauty brand to create travel essentials kit
Annika Nickson personally tested the beauty kit everywhere from the turquoise lagoons of Tahiti to the icy wilderness of Svalbard