Business advice

Returning agent uses TikTok to land biggest bookings of her career

Shortly after returning to the industry in August, Staffordshire-based homeworker Lisa Phillips decided to set up a TikTok account – and she hasn't looked back since

How a Christmas elf can help travel agents net a 'cheeky extra booking or two'

How agents are using elf trails, festive coach trips and Christmas charity collections to give something back to their community and boost their local profile

Agent brings coffee shop-come-travel agency back from the brink

Pebbles Travel founder Martine MacDonald and her husband Andy have turned a struggling travel agency-coffee shop combo into a local favourite – here's how they did it

The new-look TTG Colombia Selling Guide: your go-to resource for selling the destination

From flight guides to marketing tips from key operators, the relaunched TTG Colombia Selling Guide – created in collaboration with the government’s tourism department – contains useful information on everything agents need in order to sell holidays to this vibrant country

How Pliant’s travel payment solutions can save your agency time, money and stress

Pliant offers virtual credit card technology that helps travel businesses boost their efficiency and increase margins and operating capital

From WW2 to Covid: agency reveals secrets to surviving 100 years in business

Few agencies can trace their roots back more than a few decades, but Ireland's O’Hanrahan Travel will next week celebrate a remarkable 100 years in business – TTG's Jennifer Morris discovers the secrets to its longevity

Boost sales and get exclusive benefits with Lufthansa Group's revamped eXperts platform

The eXpert platform’s sleek new look and user-friendly structure makes it easy for agents to access information and exclusive benefits

How homeworkers can get invited on fam trips – five ways

From attending events to upping the Instagram game, there’s plenty of ways homeworking agents can increase their chances of a fam trip invitation.

Luxury travel’s next era: how top agents keep HNW clients in an AI world

Luxury travel is set for robust growth in the next few years, but how will developments such as AI shape the future for agents selling to a demanding clientele?

How to plan a travel fair for luxury clients

Luxury agents share their advice on planning travel fairs to boost client interest and loyalty

'My simple £250 client referral scheme has led to 75 new bookings'

Thea Gillingham's referrals skyrocketed after she started incentivising clients to recommend her, with one single client responsible for referring another £100,000 of business – here she explains how her referral league works

Simple steps to help you spread the word about sustainable travel

The final TTG Sustainable Travel Heroes workshop of 2025 focused on how agents can share their expertise around sustainable travel with customers and colleagues

Italy’s top luxury destinations for 2026 that every UK agent needs to know

Luxury agents have reported increased booking growth for five destinations across Italy

TTG Sustainable Travel Ambassador partners with beauty brand to create travel essentials kit

Annika Nickson personally tested the beauty kit everywhere from the turquoise lagoons of Tahiti to the icy wilderness of Svalbard

Meet the agent still making bookings on a 16,000km road trip to western Africa

Agent Emma Sowden embarked on the extreme journey with her partner James last month after a series of health scares for the couple

The seven steps to redesigning your travel agency website

Is it time your website had a redesign? We source tips from travel agents who’ve taken the plunge and invested in their digital shop front

'I’ve never disclosed my diagnosis to a supplier': neurodivergent agents share the challenges of working in travel

Working in travel with a neurodivergence presents opportunities and creates daily challenges; three neurodivergent agents share with TTG how they learnt to make things work for them, and their clients

'Our secrets to selling £40,000 expedition cruises with Silversea'

Andara Travel’s directors have booked Antarctica and experienced the Galapagos with Silversea. They explain why they’re fans of the luxury line

'Trust is your new currency', plus five other AI trends influencing travellers in 2025 – and how travel agents can keep up

Travel Trends Podcast host Dan Christian shared his thoughts on how AI is changing travel for both travel agents and consumers at WTM London on Thursday, warning: 'travellers who use AI are ready to book – their credit card is out!'

'My honeymoon launched me on a voyage to become a Silversea top seller'

Julie-Anne Vaughan, travel manager for Oasis Portfolio of Luxury Travel, married 20 years ago. But she admits her honeymoon planning floundered while she was busy launching the exclusive Portfolio suite – which went on to be so successful it was crowned Luxury Travel Retail Business of the Year at the TTG Luxury Travel Awards 2025.

3 travel marketing tips agents from Abta's latest Holiday Habits report agents can apply ahead of peaks

The 2025 edition is loaded with actionable insights travel agents can use to inform their marketing strategies for the year ahead, writes We Are Llama's Andrew Shelton for TTG

How a Gold Travel Counsellor introduced fees – and changed her business

Sara Greene made the decision to introduce fees in 2022 after nearly three decades of working in luxury travel – here's why, and how she did it

Travel firms must lobby all political parties before next election, says Labour peer – including 'serious force' Reform UK

Broadcaster and Labour peer Ayesha Hazarika says travel agencies must keep plugging away with their local MPs, mayors and councils despite the UK's 'febrile' political landscape

'In a world full of uncertainty and online scams, customers increasingly value the human touch'

Oasis Travel's Sandra Corkin reflects on what it is that makes travel agencies such an enduring feature of the UK's high streets, and why they can – and will – thrive anew