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Ditching 'must-dos': how travel brands can protect places and destinations by marketing more responsibly

Overtourism
Pippa Jacks
6 July 2026

Travel brands have been urged to tackle overtourism with the help of a new marketing manual.

A busy street in Tokyo's Shibuya district
iStock / Daniel Machacek

InsideJapan parent Inside Travel Group's Impact Manager Dom Hughes contributed to the playbook

The guide, developed by the Travel by B Corp group, suggests encouraging customers to travel to different places, to travel at different times, or to travel in different ways, in order to alleviate pressure on the world’s most popular destinations.

The Overtourism Marketing Playbook is freely available to any organisation keen to play its part in protecting the places they sell, while improving their customers’ experience.

The guide offers advice on recognising the effects of overtourism in a destination, understanding the best ways to respond, and sharing that success with others.