Interview

'I turned an underperforming Tui store into an award-winning success story – here's how I did it'

Tui's 'Terrible Two' Debbie Palmer and Julie Anderson were at the top of their game when Palmer left the branch they shared to go and turn around a failing store – so what happened when their friendship was put to the test?

'She was pure light': how Kuoni's Lauren King is honouring the memory of daughter Bebe, killed in the Southport attack

Bebe King was one of three children killed in the 2024 Southport attack – but her parents are determined to ensure her memory never fades

Riviera Travel to launch two river ships in 2027 and 2028 despite 'challenging' environment

The two new ships will be largely similar to Riviera Radiance which launched earlier this year on the Danube river

'We're giving agents the support they deserve': Michelle Halsey leads wave of agency sales hires amid Explore trade boom

Explore has recruited Titan Travel’s Halsey as its first senior business development manager as it seeks to continue converting a period of rapid growth in trade sales

Why UK business is booming for this Maldivian resort group

Ahead of Sun Siyam Resorts’ rebrand this month, we catch with chief executive Deepak Booneady to hear why the UK market is so important for the hotel group

'I was spending crazy amounts on Facebook!': Agent ditches homeworking and makes jump onto high street

CLS Travel owner Clare Stege decided to look for her first retail premises after noticing how much she was spending on social media advertising

Specialist op makes product 'pledge' after growing UK sales by a fifth

The small groups specialist plans to celebrate 35 years in operation by launching more products and ’re-engineering’ some of its current trips

InteleTravel to review PlanNet partnership following Sun newspaper sting

The US homeworking agency’s UK team has spoken to suppliers, regulators and the trade press to address concerns after The Sun newspaper called its operating model into question

Agent ready to expand into new premises and launch events programme to drive bookings

Craig Goodridge has enjoyed huge success since jumping into retail as a one-man-band two years ago, and now feels the time has come to secure a larger premises in Sheffield

'Without agents, we wouldn't be here': Virgin Voyages hails trade support for new ship Brilliant Lady

The adults-only line welcomed more than 1,000 agents onto its newest ship Brilliant Lady in Portsmouth this week

Virgin Voyages to 'explore' luxury cruise market as Brilliant Lady arrives in UK

SJ Walker, Virgin Voyages’ UK sales director, believes there’s an ’overlap’ with what luxury customers want and what the line offers

'Travel's new power couple' bringing domestic bliss to the shop floor

Claire and James Smith’s romance was an unlikely one – so how are they making things work now they’re also working together?

New Holiday Village agents 'hit the ground running' with flurry of 'complex' £50,000 cruise bookings

Nicki Bryan and Hemali Iverson worked together at Baldwins Travel’s Lewes shop in Sussex for four years before setting up their own businesses under the Holiday Village brand this summer

Luxury agent reveals £7 airport add-on that can ‘make or break’ a trip

Donna Bidwell says she will be telling all clients to make this investment after a stressful airport experience.

'Old school' agent pivots with new lifestyle venture to meet clients' evolving expectations

Jesse Sharp’s Celsius London will offer a wide range of lifestyle management services as luxury travellers’ expectations evolve.

Travel Village shares vision to cement itself as a 'national brand'

The Blackpool-based agency and cruise specialist, which operates the Southampton Cruise Centre brand, has shop in the seaside town plus close to 100 homeworkers dotted across the country

Spa Travel credits 'always around' mentality for confidence to cut staff hours as it celebrates 45 years

The West Yorkshire agency celebrated its birthday with a roadshow for 250 clients with 40 operators attending

Secrets of Ceylon expands portfolio and adds new operator partner

The hotel collection now numbers 13 characterful four-star properties across the island

Coconut Travel boss hires husband to lead new homeworking division

Director Claire Smith has asked her husband James to support the agency’s three existing homeworkers and the other five coming joining the business in September

'They know how to sell': Premier to keep Baldwins teams in place following three-branch deal

Premier’s deal to take on three former Baldwins Travel shops and keep 14 of the agency’s staff in jobs will help ’cement’ the brand’s presence in Kent, MD Paul Waters tells TTG

The Cruise Room launches recruitment drive to free up owners to pursue 'new projects'

The Wirral-based agency believes it needs to hire more staff so its co-founders Jonathan Howitt and Robbie O’Grady can focus on new projects

'It was fate': Former sisters-in-law turned agency owners go local with first Destination Perfect shop

Agency co-owners Carla McFeely and Carla Mann have long wished for a high street shop but had not found the right premises until now

Why agents should stop relying on referrals, and four other business tips from a marketing expert

David Nickel, founder of marketing agency Jadewolf, shares the five biggest mistakes agents make when promoting their businesses – and how to fix them

Agent invests in ‘aftercare’ app to prevent client loyalty ‘fizzling out’

Emily Grace has teamed up with Georgie Spurling on a wellness app designed to hold guests ‘accountable’ on their wellness journey after they check-out of the hotel.