Interview

InteleTravel to review PlanNet partnership following Sun newspaper sting

The US homeworking agency’s UK team has spoken to suppliers, regulators and the trade press to address concerns after The Sun newspaper called its operating model into question

Agent ready to expand into new premises and launch events programme to drive bookings

Craig Goodridge has enjoyed huge success since jumping into retail as a one-man-band two years ago, and now feels the time has come to secure a larger premises in Sheffield

'Without agents, we wouldn't be here': Virgin Voyages hails trade support for new ship Brilliant Lady

The adults-only line welcomed more than 1,000 agents onto its newest ship Brilliant Lady in Portsmouth this week

Virgin Voyages to 'explore' luxury cruise market as Brilliant Lady arrives in UK

SJ Walker, Virgin Voyages’ UK sales director, believes there’s an ’overlap’ with what luxury customers want and what the line offers

'Travel's new power couple' bringing domestic bliss to the shop floor

Claire and James Smith’s romance was an unlikely one – so how are they making things work now they’re also working together?

New Holiday Village agents 'hit the ground running' with flurry of 'complex' £50,000 cruise bookings

Nicki Bryan and Hemali Iverson worked together at Baldwins Travel’s Lewes shop in Sussex for four years before setting up their own businesses under the Holiday Village brand this summer

Luxury agent reveals £7 airport add-on that can ‘make or break’ a trip

Donna Bidwell says she will be telling all clients to make this investment after a stressful airport experience.

'Old school' agent pivots with new lifestyle venture to meet clients' evolving expectations

Jesse Sharp’s Celsius London will offer a wide range of lifestyle management services as luxury travellers’ expectations evolve.

Travel Village shares vision to cement itself as a 'national brand'

The Blackpool-based agency and cruise specialist, which operates the Southampton Cruise Centre brand, has shop in the seaside town plus close to 100 homeworkers dotted across the country

Spa Travel credits 'always around' mentality for confidence to cut staff hours as it celebrates 45 years

The West Yorkshire agency celebrated its birthday with a roadshow for 250 clients with 40 operators attending

Secrets of Ceylon expands portfolio and adds new operator partner

The hotel collection now numbers 13 characterful four-star properties across the island

Coconut Travel boss hires husband to lead new homeworking division

Director Claire Smith has asked her husband James to support the agency’s three existing homeworkers and the other five coming joining the business in September

'They know how to sell': Premier to keep Baldwins teams in place following three-branch deal

Premier’s deal to take on three former Baldwins Travel shops and keep 14 of the agency’s staff in jobs will help ’cement’ the brand’s presence in Kent, MD Paul Waters tells TTG

The Cruise Room launches recruitment drive to free up owners to pursue 'new projects'

The Wirral-based agency believes it needs to hire more staff so its co-founders Jonathan Howitt and Robbie O’Grady can focus on new projects

'It was fate': Former sisters-in-law turned agency owners go local with first Destination Perfect shop

Agency co-owners Carla McFeely and Carla Mann have long wished for a high street shop but had not found the right premises until now

Why agents should stop relying on referrals, and four other business tips from a marketing expert

David Nickel, founder of marketing agency Jadewolf, shares the five biggest mistakes agents make when promoting their businesses – and how to fix them

Agent invests in ‘aftercare’ app to prevent client loyalty ‘fizzling out’

Emily Grace has teamed up with Georgie Spurling on a wellness app designed to hold guests ‘accountable’ on their wellness journey after they check-out of the hotel.

'It took me seconds to say yes!': Lynsey Jones on her 'shock' redundancy and new start with Ambassador

Balkan Holidays’ head of sales’s professional world came crashing down in April 2025 when she was made redundant but she is now back doing what she loves the most – helping agents sell more holidays

Turkey Tourism: 'Agents' knowledge of the range of options Turkey offers is crucial to us'

Turkey’s efforts to extend the summer season and shift the spotlight onto lesser-known destinations is bearing fruit, and agents stand to benefit, Turkey’s tourism lead tells TTG’s Gary Noakes

'We can move forward': Baldwins Travel's Tricia Lester joins Ashdown Travel along with nine colleagues

Surrey agency Ashdown Travel approached Lester on LinkedIn ’a couple of months ago’ before revealing plans to add two branches and recruit more staff

Halstead Travel owner's video interviews see her win funding for first retail shop

Arline Sloan will launch Halstead Travel on the high street in September for the first time, eight years after setting up the homeworking brand

‘Let independents decide their suppliers,’ urges agency with 100% commission promise

A new host agency, Independents – Powered by Azure, has criticised restrictive contracts that limit the potential of advisors’ earnings.

Quark 'in conversation' with shipyards and operators as search for new ships gathers pace

The three-ship expedition line insists any vessel that joins the fleet will carry fewer than 200 passengers

Natasha Marson: 'We're quirky, there's a bit of sass in there – that resonates well with the trade'

EasyJet holidays’ head of trade distribution talks TTG’s James Chapple through her mission to engage the trade with sassy activity, produce better tools for agents and forge ever-stronger ties with homeworkers, as well as the memories she still draws on for inspiration