Interview

'Don't take no for an answer' Ex-Uniworld sales exec reveals why she fights for her colleagues

Emily Holmes, who is on the autism spectrum, was once told she did not have the personal skills to handle customer calls before later going on to manage a call centre team

Ambassador Cruise Line becomes fully adults-only after dropping multi-generational sailings

The three-ship line has launched its 75-departure 2027/28 programme featuring no multi-generational sailings

Luxury travel boss warns AI misuse would be ‘outrage to luxury’

Little Emperors founder Rebecca Masri says AI has benefitted the luxury travel business, but vows it will never replace its human advisors.

‘I booked a couple to Brazil – now they live there!’: 5 times agents changed their clients’ lives for ever

TTG has challenged readers up and down the country to share the best ways in which they had an impact on their clients, showing that travel agents can change lives for ever – not just for the duration of a holiday

Friends unite to bring a travel agency back to their high street and continue town’s revival

Jeff Ford-Foyne, one of Dee Travel’s four directors, came up with the idea of opening a travel agency in Shotton after working as a taxi driver

TTNG's new cruise sales director unveils conference and ship charter plans

John Wilson, Celebrity Cruises’ former EMEA sales director, told TTG there’s an opportunity for TTNG to capture a larger share of the cruise market, with ocean cruise currently accounting for nearly a quarter of members’ sales

‘It's comfortable and cosy’: why working from bed is key to this agent’s success

Paula Hansen, co-founder of World Accessible Holidays, lives with a chronic health condition that makes working from an office almost impossible

ECN chief cautions against discounting but won't 'police' members' sales tactics

Trade body’s chief acknowledges discounting is happening in the expedition cruise market, but says it’s not ’part of its mission’ to police lines

Selar's debut programmes 85% sold as maiden vessel nears completion

The eco line hopes to operate a 10-vessel fleet by 2036 and plans to launch its first boat in November next year

Tour operator eases disabled clients’ safari ‘fear factor’ with simple tweak

Enable Holidays says the couple, who had dreamt of going on safari for years, has since gone on to book four more trips with the accessible tour operator.

Cunard ups ex-UK capacity after identifying new-to-cruise 'opportunity'

President Katie McAlister said the 3,000-passenger ship, which launched in Liverpool last year, serves as a ’test bed’ for the line

'I didn't really join the industry to sell travel, but then I began to think – this could have legs'

The founder of Janine Loves Travel tells Rob Gill how she fell into ’a great industry’

Agent claims high street jump has helped grow 'five-figure' bookings

Agency owner Liz Houston says she has ’not got any regrets’ about opening a shop – and has plans to, one day, open a second branch in a nearby town

Cunard sales director Tom Mahoney takes up new role at P&O Cruises

Iain Baillie joined the four-ship line in early June with Tom Mahoney moving in the other direction and taking up a director of strategic planning role at P&O Cruises

Malaysia relying on UK agents to increase tourist numbers, deputy PM says

Malaysian deputy prime minister Dr Ahmad Zahid Hamidi announced the government’s intention to increase the number of UK tourists to the country to 500,000 in 2026

Cruise veteran urges luxury lines to copy Gucci and Armani's pricing strategies

Steve Odell, senior vice-president, international and consumer sales for Regent Seven Seas and Oceania Cruises, revealed Oceania is currently undergoing a rebranding exercise

How I landed a £40k Cunard booking after stepping off Queen Mary 2

GoCruise & Travel franchisee Zoe Coope said agents should ’go the extra mile’ when making big bookings, as these types of holidays are ’a big event in someone’s life’

Travel Village Group to launch new podcast series aimed at bringing 'travel to life'

The Blackpool-based business will invite a mix of guests and employees to share their stories when the first episode airs later this month

'Tui's seeing really strong growth with agents – why would we turn away from that?'

Nearly six months into his new role as Tui’s marketing and sales director, and two years on from Tui’s decision to re-engage the trade, Bart Quinton Smith talks TTG through how Tui is evolving its relationship with independent and third-party agents

Agent launches platform to revolutionise hotel image access for luxury advisors

A luxury travel designer has launched a new website for agents to access hotel marketing tools, after noticing a gap in the market for a more efficient way of sourcing visual content.

Speaking to TTG Luxury, Emma Squire revealed she was inspired to start the company following years of battling “clunky systems” for content sharing.

Former Jetline and Forever Cruises bosses to open cruise and package division at Skylord Travel

Seven former Jetline Travel staff have moved to seat-only specialist Skylord Travel to set up a new cruise and holidays division

Atlantis shares plans to support UK agents ahead of ‘London takeover’

The luxury hotel brand has shared incentives for UK agents as it prepares to bank 20% of its 2026 bookings in just one month.

Tui River Cruises vows to ‘always’ invite independents onboard to see new products

The adults-only line is set to launch Tui Bahareya and Tui Aria in the next 12 months to meet growing customer demand for itinerary programmes

SeaDream Yacht Club hails 'vital' trade as it looks to gain greater UK market foothold

Tower Bridge raised as luxury mega-yacht arrives to court media