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New Seaside Travel agent turns displeased customer into lifelong cruise client: 'We just clicked'

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Dea Jusufi
3 August 2026

A new travel agent has revealed how patience and genuine care turned a demanding client into one of her most loyal customers.

Carly Taylor and Mrs Davison
Carly Taylor

Mrs Davison had tried 'a few members of staff' before clicking properly with Carly – now she pops over regularly for a cup of tea and a chat

Despite only joining the travel industry just over a year ago, Seaside Travel Consultant Carly Taylor-Davis has quickly built a loyal client base – including one customer who now regularly drops into the agency for a cup of tea.

However, this particular client – Mrs Davison – had previously booked all of her holidays with a nearby Hays Travel branch before deciding to try Seaside Travel in Bishop Auckland, County Durham.