Skip to main content

Agents

'I turned an underperforming Tui store into an award-winning success story – here's how I did it'
Tui's 'Terrible Two' Debbie Palmer and Julie Anderson were at the top of their game when Palmer left the branch they shared to go and turn around a failing store – so what happened when their friendship was put to the test?
Founders to stay on with family-run agency of 40 years after sale
The agency was founded in 1985 by brother and sister Lee Tate and Lisa Halliday, and will continue to be run by Lee and his team
Advantage strategy director Lee Ainsworth to take on additional membership brief
TTG 30 Under 30 alumnus Ainsworth has been with Advantage for 10 years, rising up through the organisation taking on roles across tour operating, operations and latterly strategy
Sri Lanka stands ready to welcome agents' clients in wake of deadly Cyclone Ditwah
Sri Lanka's hotels, DMCs and wider tourism industry are 'on hand' to support agents and help them direct much-needed tourism spend to the country
Agency turns 'flooding disaster' into new start in just nine weeks
Andrew Earles Holidays has relocated to a larger store just yards from its original home of more than 30 years after the shop was flooded in September
Line aims to host 100 UK agents on new ship launching in 2028
Crystal Grace will be Crystal's first new build ship in a quarter of century when it launches in 2028
'I went on a fam trip to Albania... and ended up on the TV!'
Leilani Bell, travel consultant at Triangle Travel in Didcot, had a taste of Newmarket Holidays' Classic Albania – Land of the Eagle escorted tour, and here's what she learnt
Agents 'proving their worth' with grasp of new EU border rules
The EU’s Entry-Exit System (EES) launched on 12 October, with the European Travel Information and Authorisation System (Etias) set to come into force in late 2026
Luxury travel’s next era: how top agents keep HNW clients in an AI world
Luxury travel is set for robust growth in the next few years, but how will developments such as AI shape the future for agents selling to a demanding clientele?
Travel Counsellors' ranks swell to nearly 4,000 following acquisition of Canadian agency
The deal creates a homeworking operation with total annual sales in the region of £1.5 billion
How travel saved me after a life-changing car crash
Gwyndaf Williams turned adversity into opportunity, and has since grown his travel business to become Independent Travel Expert’s top seller for Jet2holidays
Agents 'missing out' by failing to champion travel's green credentials in their advertising
Vast majority of travel agents are not capitalising on travel's sustainability efforts in their advertising, but among those that are, two-thirds are making mistakes that could incur the watchdog's wrath
'They've not done us any favours': agencies forced to cut cloth ahead of peaks after latest Budget
Increases in minimum wage will push up costs for high street agencies – again – with one agency boss telling TTG the chancellor's latest measures would cost their business the equivalent of an extra staff member
'Advisors are access' - luxury summit reveals how agents' roles are changing
Agents must expand their networks to meet the expectations of today’s luxury travellers, as outlined in a new insights report
Revealed: the age group emerging as travel's most prolific and resilient holiday-takers
Abta's annual Travel Trends report has revealed that 25-34-year-olds take the most holidays and place the most value on their breaks, leading the organisation to brand them 'travel trendsetters'
Agency targets 20% sales growth as average selling prices hit record high
Homeworking outfit to strengthen focus on selling dynamic packages and exclusive products, with further incentives for its personal travel consultants
'My simple £250 client referral scheme has led to 75 new bookings'
Thea Gillingham's referrals skyrocketed after she started incentivising clients to recommend her, with one single client responsible for referring another £100,000 of business – here she explains how her referral league works
TTG Luxury Travel Awards 2026 finalists revealed
Finalists for the TTG Luxury Travel Awards 2026 have been announced, with winners set to be revealed in February as the event heads to The Chancery Rosewood for the first time
Italy’s top luxury destinations for 2026 that every UK agent needs to know 
Luxury agents have reported increased booking growth for five destinations across Italy
AmaWaterways upgrades agent portal with 24/7 'instant booking' capability
The luxury river cruise line says the changes will give agents more flexibility in their bookings
Lisa Fitzell shares Audley’s fam trip and new destination plans after landing ‘dream job’
Audley Travel’s new chief product and operations officer has set out bold plans for the luxury tour operator
Regent Seven Seas to offer agents extra commission through VIP concierge partnership
The luxury cruise line has partnered with Knightsbridge Circle to elevate the experience of guests staying in select suites
TTG Sustainable Travel Ambassador partners with beauty brand to create travel essentials kit
Annika Nickson personally tested the beauty kit everywhere from the turquoise lagoons of Tahiti to the icy wilderness of Svalbard
First fam trip? New luxury agents share six tips for success

The first fam trip is always going to be daunting.

 

From concerns about group dynamics to the quality of the hotels, there are a lot of ‘unknowns’ that can trigger nerves – regardless of how luxurious the experience is.