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Riviera Travel moves quickly to bolster agent support amid European river disruption

River cruise
Jennifer Morris
6 August 2026

Riviera Travel has boosted the support it offers agents and passengers including increased call centre capacity and the deployment of additional cruise directors due to exceptionally low water levels on the rivers it operates on. 

Riviera Travel's Vicky Billing has created a task force to support agents handling water level enquiries
Riviera Travel and Sara Macefield

Riviera Travel's Vicky Billing has created a task force for travel agents handling water level enquiries 

The Rhine and the Danube rivers have fallen to unusually low levels amid Europe’s summer heatwaves. The majority of Riviera's programme continues to operate as normal, with four of its seven ships currently sailing on the affected Rhine and Danube rivers.

Since July, Riviera has successfully operated 27 departures on these rivers using tailored contingency measures where required.