The cruise specialist agency brand has grown more than 70% over the past three years in terms of sales and booking volumes.

It now wants to attract experienced travel professionals who share its passion for personal service, expertise and creating exceptional holidays and have a minimum of two years' cruise sales experience.

Rhiannon Kilbride, Director at CruiseKings, told TTG: "We've had recruitment drives in the past, but historically we've had an 'always on' approach to recruitment. Our sales team doubled between 2019 and 2022 and we now have 60 Cruise Experts at CruiseKings."

Kilbride revealed CruiseKings has seen a 90% staff retention rate since 2019.

"We're not simply looking for good salespeople," she said. "We want people who share our passion for service levels and understand the detail and care about it getting it right as that will give clients confidence.

"We want to retain clients for their whole cruise journey. Demand is currently very strong and we're focusing on getting quality leads. It's important for us to deliver strong service levels because clients have a plethora of choices with whom they can book."

Customer feedback

CruiseKings currently holds ratings of 4.9 out of five on both Trustpilot and Feefo. Recent feedback revealed 97% of customers rated their CruiseKings booking experience as excellent or good, 99% felt their holiday requirements were completely or mostly understood and 95% said they were likely to book with CruiseKings again.

While 98% identified a reason why they would recommend the company. Internally, 99% of the team said they are proud to work for CruiseKings, with 94% saying they have the tools and support they need and 97% reporting clarity around their roles and responsibilities.

Kilbride confirmed Cruise Experts could earn up to £70,000 per year if they hit sales targets and have access to private medical insurance which also covers family members.

She added that CruiseKings would soon be looking to recruit for more "specialist" roles to fill marketing, product and tour operations positions.

"Now would be a good time to send in your CVs ahead of when we recruit for those roles," Kilbride said.