High street

Hays Travel named among top UK businesses for customer satisfaction

Hays ranked third in latest UK Customer Satisfaction Index, its first inclusion in the index, with Jet2holidays fifth, up nine places from 14th last January

'It's always been a dream to have a branch!': Two more Hays Travel franchisees join agency's independence group

CK Travel Trade and We Do Travel, both based in Scotland, have become the newest members of the Hays Travel Independence Group consortium

New TTG podcast episode: is this the biggest sales trend of peaks 2026?

Joined by award-winning Hannah Porter, owner of Travel By Hannah, which was the UK and Ireland’s Top Travel Agency in 2024, editor in chief Sophie Griffiths and senior editor Katherine Masters explore the destinations that are selling well, how clients are booking, and where demand is shifting.

This year's most exciting ship launches – and how agents can get on them

TTG approached travel's many ocean and river cruise lines to find out how agents can get onboard the new vessels launching in 2026 – here’s what they had to say

Peaks travel demand strong but 'increasingly value-led' – Advantage

Consortium reveals key trends driving turn of year demand, including all-inclusive 'dominance', earlier booking patterns a 'rapid growth of cruise'

Peaks trends exposing clients' US uncertainties while underlining cruise's meteoric rise, say agents

High-value family bookings, demand for US alternatives and cruise all on the rise during the early stages of peaks, agents tell TTG, as turn of year trading gets off to a solid start

Agents working 'non-stop' as cold snap shifts peaks into top gear ahead of 'critical week' for trade

Several agencies report busiest Saturdays on record (10 January) as cold weather inspires clients to book ahead to dispel the winter blues – but has peaks 'peaked' yet?

'Adventurous' enquiries for Japan and US offer cruise agents hope following stuttering start to wave

Demand for 'adventurous' destinations is keeping cruise specialists interested even though booking levels across the board are generally lower than in previous years

Top Irish agency Marble City Travel 'thrilled skinny' to acquire local rival of 25 years

Marble City MD Tom Britton has vowed to preserve the Top Class Travel brand and team, and has already made a start revamping its office

Travel agents top Barclays' ranking for December spending growth as consumer confidence rallies

Agents recorded the highest level of year-on-year transaction growth in December, up by 16.5%, while spending growth with agents went up by 7.2%

Hays Travel extends apprenticeship programme to recently acquired agencies

The apprenticeship programme now includes Spear Travels, which was acquired last June, as well as Miles Morgan Travel and Travel House

'Include high street agents in business rates reform', Abta and SPAA urge governments

Both Abta and the SPAA are lobbying the powers that be to recognise high street agents

Seat Unique partners with TTG Media to launch new trade programme in UK travel market

The partnership will spearhead the launch of Seat Unique's new programme, designed to enable travel agents to sell official premium sports and music experiences to clients with confidence

Agents confident of Sunshine Saturday sales boost but warn peaks 'aren't what they used to be'

Shifting consumer habits have lessened January's hold on agents, with bookings expected to pick up in the latter half of the month

Barrhead Travel enters peaks with new look 'several years in the making'

The Scottish independent agency filmed a TV advert to support its new branding campaign at its Silverburn branch using travel agent employees

Consumer champion Which? hails high street agents as trade gears up for peaks

On the eve of Sunshine Saturday (3 January), Which? praises agents for their 'exceptional' customer service and 'unrivalled knowledge'

Hays Travel regional sales manager turned franchisee takes on third shop

Rebecca Holt, who already runs Hays's Chapeltown and Wombwell stores in South Yorkshire, expands into Derbyshire with Chesterfield opening

JF Travel steps in to secure future of fellow Northern Irish independent

JF Travel's managing director Jonny Fielding told TTG he had been in talks with Northcoast Travel since September to ensure the agency continues to thrive on the high street

PR chief opens London travel agency with novel sales approach

Every book at Travellers’ Tales has been hand-picked so it can be matched to an itinerary

'Joy of travel' ensures agents withstand broader downturn in consumer spending in 2025

Consumer spending on 'experiences that bring them joy' ensured travel agents were insulated from the first downturn in consumer card spending for two years

Craig Travel's third branch off to 'mind-blowing' start, boss says

The agency secured funding from Jet2holidays' Scale Up Your Street initiative to open the new branch, which complements its shops in Workington and Cockermouth

Lincolnshire Co-op's travel lead to bow out after more than 30 years with group

Wayne Dennett, who will leave the Co-op in January, said it had been a 'privilege' to spend more than three decades with the business

Agent brings coffee shop-come-travel agency back from the brink

Pebbles Travel founder Martine MacDonald and her husband Andy have turned a struggling travel agency-coffee shop combo into a local favourite – here's how they did it

'Meeting customers has always been the best part of the job,' says retiring agent of nearly 50 years

Pens, paper and the humble telephone were the travel agent's tools of the trade when Steven Woodley started his career in high street travel – he tells TTG the story of his career