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High street agency reveals how it shed ‘too posh’ image with clever investment

High street
Emma Dooney
25 September 2026

Huben Travel in Surrey has expanded its client base by making a proactive effort to integrate with the local community.

Two white men smiling in front of a stall and wearing necklaces made of flowers
Huben Travel

Ben and Hugh Eddon-Carruthers say hosting community events has been game-changing for their business

Ben and Hugh Eddon-Carruthers opened the luxurious travel lounge on Cobham’s high street last January, having previously held client consultations at their home in Coulsdon.  

The couple was drawn to the 18th-century building because of its unique aesthetic, noting it felt more like a cozy pub than a corporate travel agency.

However, they soon found that this English cottage facade was unintentionally limiting their market.