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Interview

Riviera Travel to launch two river ships in 2027 and 2028 despite 'challenging' environment
The two new ships will be largely similar to Riviera Radiance which launched earlier this year on the Danube river
Lisa Fitzell shares Audley’s fam trip and new destination plans after landing ‘dream job’
Audley Travel’s new chief product and operations officer has set out bold plans for the luxury tour operator
Designer Travel agent to launch global wellness directory of ‘qualified’ suppliers
Lizzie Adamson-Brown says the list will make it easier for travel agents to find reputable wellness suppliers and to better personalise itineraries
Agency set to double annual bookings after launching fees-based model
Artisan by Travel Four Seasons is looking to expand its small team following the success of its first year. 
The seven trends driving luxury tailor-made travel for 2026
Luxury agents are evolving how they design itineraries as clients prioritise time over destination-first planning.
'I’ve never disclosed my diagnosis to a supplier': neurodivergent agents share the challenges of working in travel
Working in travel with a neurodivergence presents opportunities and creates daily challenges; three neurodivergent agents share with TTG how they learnt to make things work for them, and their clients
Portugal fixes sights on becoming world top 10 destination within next three years
Portugal's ambitions include spreading tourism more evenly around the country, reducing seasonality, and linking tourism with the country's major industries – such as winemaking
Maldives to maintain high-end positioning with luxury focus following milestone year
The island nation has made a number of investments to boost its reputation as a luxury destination
Brand USA to target UK luxury agents by showcasing lesser-known premium product
The US tourism board is determined to introduce the UK travel trade to its hidden luxury offerings
Travel Counsellors' boss urges agents to embrace new AI tool: 'it will amplify your humanness'
Steve Byrne, chief executive officer of Travel Counsellors, says the new resource will enable its travel agents to focus more on their client relationships
Richard E Grant shares his travel tales and thoughts on The Celebrity Traitors
WTM London came to a spirited conclusion yesterday, with a keynote event featuring Richard E Grant in conversation with Sir Chris Bryant MP – here's what the actor opened up about
'We're giving agents the support they deserve': Michelle Halsey leads wave of agency sales hires amid Explore trade boom
Explore has recruited Titan Travel’s Halsey as its first senior business development manager as it seeks to continue converting a period of rapid growth in trade sales
Agents urged to 'source properties for every need' as all-inclusive demand rises
High-net-worth clients are increasingly booking all-inclusive luxury travel, according to the latest research by Virtuoso
Travel Counsellor’s advice to newcomers after reaching nearly £1 million in first 12 months
Di Rhodes has shared her top three tips for building a successful franchise after joining the homeworking agency last year
Ultra-luxury Antarctica operator talks fam trip plans after UK investment
White Desert is on a mission to develop its relationship with the trade in the UK and Europe
Carrier to launch ‘endorsement programme’ for agents as ‘badge’ of expertise
The luxury tour operator believes the certification will resonate with both agents and clients
The end of GDS training? Agent launches AI tool that can book holidays ‘in seconds’
Neil Robinson, former managing director at Colletts Travel, believes GDS Genie will be game-changing for travel agents.
EasyJet holidays boss: ‘We want to redefine what luxury travel means’
Travel agents have shared their reactions to easyJet Holiday's new Luxury Collection
Luxury safari specialist Revells Travel ‘on the lookout’ for more shops after opening second store
The luxury travel agency has hinted at opening a third high street store following the opening of its Cranbrook branch
G Adventures to make luxury debut: ‘This doesn’t exist on the market’
The adventure touring operator is set to launch a new luxury collection, marking its official entry into the high-end space
Top luxury agency urges advisors to expand contacts 'beyond DMCs'
Luxury agents need a broad network to satisfy today’s high-net-worth clients, says Ellidore travel director Ed Farrelly
'We're very well placed': Hurtigruten's Iain Powell explains how specialist can help agents capitalise on demand surge for Norway
Powell says Hurtigruten's recent success can be attributed to rising demand for Norway and agents' improved understanding of the line
Winged Boots opens first retail store: ‘The high street is making a comeback’
The luxury travel agency made its bricks-and-mortar debut in Essex last week
New WTM London chief vows not to change ‘treasured’ show

Chris Carter-Chapman has spent 15 years in the events industry, enough to know that if an event isn’t broken, it doesn’t need fixing.

Speaking four months into his new job of WTM London event director, he is clear about his approach: “There’s a tendency when you come into a new event to radically try and change it; I’ve worked on previous events where there was a case for doing that.

“For WTM, that’s just not needed. It’s successful because of its evolution, so for me it’s about how can I add value to an already highly successful and treasured show.”