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Business advice

What does Instagram’s new indexing policy mean for travel agents?
In July, Instagram rolled out a change that expanded how content from their platform was indexed in Google. But what impact will this have in the travel industry?
Mistakes agents make when selling LGBT+ holidays – and how to avoid them
The first of two TTG LGBT+ Travel Ambassadors workshops took place at Intrepid’s London headquarters on 13 August, with the content designed to teach five carefully selected travel agents how to sell to the LGBT+ community.
From one store to four: how being a TTNG member is fuelling Tivoli Travel's rapid expansion
Tivoli Travel director Jo Richards explains why the support of the Travel Network Group Managed Services has been crucial to the agency opening new stores – with a fifth in the pipeline
Seven ways luxury travellers are avoiding overspending, and how to broach them
High-net-worth individuals are becoming increasingly discerning as luxury travel prices continue to rise.
‘This is what changed my mind about using a travel agent’

Stories of things going wrong are our bread and butter in the travel trade media. Agent saves clients’ wedding from disaster! Agents work through the night repatriating clients! Agent rescues client’s teddy from sinking sightseeing boat!

Bookings over £100,000 ‘nearly always’ from these professions
A third of these high-net-worth clients had also made a major business move. 
‘He's our welcoming committee’: meet the pups in travel agents melting hearts

We’re a team of dog lovers here at TTG and we loved speaking to travel agents to gather the most charming stories of pooches brightening agents’ days. This lot certainly boost staff wellbeing, bring smiles to customers, and just occasionally cause a bit of mischief and mayhem at client consultations. 
 

Top agencies reveal secrets to rewarding referrals as loyalty schemes rise
Is there a magic solution to keeping clients loyal, treating them well and winning new referrals? Personalising the approach is key. 
Why agents should stop relying on referrals, and four other business tips from a marketing expert
David Nickel, founder of marketing agency Jadewolf, shares the five biggest mistakes agents make when promoting their businesses – and how to fix them
Agent calls for greater suicide prevention support at work after own emotional journey
In 2023, Michael Gillies hit rock bottom – burnt out by losing his travel business, heavily in debt, he did the unthinkable when he felt he had nowhere else to turn. Now he’s recovered, he’s determined to make sure others who need it can access the right support
How to choose suppliers that help you cut the carbon footprint of a holiday
How to spot suppliers who prioritise sustainability – and the questions to ask other operators
Your lovable agency mascots and their globe-trotting adventures

Have you ever wished you could fold yourself up and fit into a client’s suitcase when they go travelling? Well, these mascots are lucky enough to pull it off – they are often to be found travelling the world, accompanying agents on fam trips, joining clients and their families on holiday, and helping their agent owners to host escorted tours.

How to transform your staff room on a £50 budget (or even less!)
Could your back office work harder for you? We ask TTG Top 50 travel agency Cumbria Travel in Dunmail Park, Workington for their tips, after they completed a revamp on a tight budget
Luxury agency reveals ‘off the charts’ response after client appreciation event
Elite Travel Boutique is already reaping the benefits of hosting an exclusive lunch for its top customers
Travel Counsellors reveals millennials are becoming its top customers
Travel Counsellors says those aged 29 to 44 are its biggest group of customers, outstripping those of other age groups, as it details half year results and looks ahead to the summer peak
'I made a £41,000 booking in Albert Square – while acting in EastEnders'
From making a booking on the set of EastEnders to meeting Steven Spielberg, Halstead Travel’s Arline Sloan seamlessly mixes her work as a home-based travel agent and extra
Retail legend Mary Portas’s six tips to make business more responsible – and more profitable
Addressing TTG’s Fairer Travel Event, retail guru, broadcaster and co-chair of the Better Business Act campaign Mary Portas OBE set out why kindness, not ball-breaking, should be a part of the creative brief – and why aligning purpose with profit isn’t just business ethics, it’s smart strategy
Once they saved lives, now they sell dreams – meet the emergency workers who have become travel agents
Andy Flynn, Lee Collier and Wendy Dunford share with TTG the stories behind their switches from years of frontline service... to frontline travel sales
‘How Silversea's agent resources help me secure round-the-world cruises’
Agent Hannah Vincent’s first-hand experience of Silversea saved the day for a late-booking cruise client and paved the way for a 140-day follow-up voyage. She explains how she combines her expertise with the line’s extensive trade tools and support
New industry data hints at sales uplift, but also consumer concerns and hesitancy
Desire to travel in 2025 remains strong among those yet to book, despite concerns about cost of living and holiday budgets
These three travel advisors drove £500,000 in sales for Carrier in a year – here's how
The three advisors are responsible for making up half of the luxury operator’s growth sales over the past 12 months. 
'No pressure!': Travel Village Group tells suppliers it's OK to miss its conference
Travel Village Group has followed up its pledge to make conferences more sustainable, telling suppliers they are under no pressure to attend because of the number of events in the calendar
5 flexible working trends – and how they could work for your agency
Agencies offering more flexible working are seeing productivity improve whilst maintaining excellent customer service. It’s a win-win – if you can avoid the pitfalls
Agency launches guide to warn clients after concerns over travel scams
Designer Travel has launched a lengthy manual for customers on travel security after falling victim to a fraudulent enquiry.