Business advice

Meet the agent still making bookings on a 16,000km road trip to western Africa

Agent Emma Sowden embarked on the extreme journey with her partner James last month after a series of health scares for the couple

The seven steps to redesigning your travel agency website

Is it time your website had a redesign? We source tips from travel agents who’ve taken the plunge and invested in their digital shop front

'I’ve never disclosed my diagnosis to a supplier': neurodivergent agents share the challenges of working in travel

Working in travel with a neurodivergence presents opportunities and creates daily challenges; three neurodivergent agents share with TTG how they learnt to make things work for them, and their clients

'Our secrets to selling £40,000 expedition cruises with Silversea'

Andara Travel’s directors have booked Antarctica and experienced the Galapagos with Silversea. They explain why they’re fans of the luxury line

'Trust is your new currency', plus five other AI trends influencing travellers in 2025 – and how travel agents can keep up

Travel Trends Podcast host Dan Christian shared his thoughts on how AI is changing travel for both travel agents and consumers at WTM London on Thursday, warning: 'travellers who use AI are ready to book – their credit card is out!'

'My honeymoon launched me on a voyage to become a Silversea top seller'

Julie-Anne Vaughan, travel manager for Oasis Portfolio of Luxury Travel, married 20 years ago. But she admits her honeymoon planning floundered while she was busy launching the exclusive Portfolio suite – which went on to be so successful it was crowned Luxury Travel Retail Business of the Year at the TTG Luxury Travel Awards 2025.

3 travel marketing tips agents from Abta's latest Holiday Habits report agents can apply ahead of peaks

The 2025 edition is loaded with actionable insights travel agents can use to inform their marketing strategies for the year ahead, writes We Are Llama's Andrew Shelton for TTG

How a Gold Travel Counsellor introduced fees – and changed her business

Sara Greene made the decision to introduce fees in 2022 after nearly three decades of working in luxury travel – here's why, and how she did it

Travel firms must lobby all political parties before next election, says Labour peer – including 'serious force' Reform UK

Broadcaster and Labour peer Ayesha Hazarika says travel agencies must keep plugging away with their local MPs, mayors and councils despite the UK's 'febrile' political landscape

'In a world full of uncertainty and online scams, customers increasingly value the human touch'

Oasis Travel's Sandra Corkin reflects on what it is that makes travel agencies such an enduring feature of the UK's high streets, and why they can – and will – thrive anew

24 March | Online

Top luxury agency urges advisors to expand contacts 'beyond DMCs'

Luxury agents need a broad network to satisfy today’s high-net-worth clients, says Ellidore travel director Ed Farrelly

Nine do’s and don’ts of marketing to LGBT+ travellers

The second of two TTG LGBT+ Travel Ambassadors workshops with Intrepid and Virgin Atlantic took place online in September, focusing on how to effectively market and communicate LGBT+ travel

'Don't design the customer journey without first creating the colleague journey'

EasyJet holidays chief operating officer Matt Callaghan urges travel firms not to fall foul of errors in process that are costing the economy nearly $9 trillion

‘Advisors must keep abreast of geopolitics’ as luxury travellers’ safety concerns rise

Safety and security are now leading concerns for high-net-worth travellers, according to the latest Virtuoso insights report.

Inheritance tax changes: agents told to start acting now to avoid potentially costly burden next year

'It’s a very difficult decision, but one better to be made before it’s made for you – no one knows what’s around the corner,' said one agent

What does Instagram’s new indexing policy mean for travel agents?

In July, Instagram rolled out a change that expanded how content from their platform was indexed in Google. But what impact will this have in the travel industry?

Mistakes agents make when selling LGBT+ holidays – and how to avoid them

The first of two TTG LGBT+ Travel Ambassadors workshops took place at Intrepid’s London headquarters on 13 August, with the content designed to teach five carefully selected travel agents how to sell to the LGBT+ community.

From one store to four: how being a TTNG member is fuelling Tivoli Travel's rapid expansion

Tivoli Travel director Jo Richards explains why the support of the Travel Network Group Managed Services has been crucial to the agency opening new stores – with a fifth in the pipeline

Seven ways luxury travellers are avoiding overspending, and how to broach them

High-net-worth individuals are becoming increasingly discerning as luxury travel prices continue to rise.

‘This is what changed my mind about using a travel agent’

Stories of things going wrong are our bread and butter in the travel trade media. Agent saves clients’ wedding from disaster! Agents work through the night repatriating clients! Agent rescues client’s teddy from sinking sightseeing boat!

Bookings over £100,000 ‘nearly always’ from these professions

A third of these high-net-worth clients had also made a major business move.

‘He's our welcoming committee’: meet the pups in travel agents melting hearts

We’re a team of dog lovers here at TTG and we loved speaking to travel agents to gather the most charming stories of pooches brightening agents’ days. This lot certainly boost staff wellbeing, bring smiles to customers, and just occasionally cause a bit of mischief and mayhem at client consultations.

Top agencies reveal secrets to rewarding referrals as loyalty schemes rise

Is there a magic solution to keeping clients loyal, treating them well and winning new referrals? Personalising the approach is key.