A Travel Counsellor has revealed how she helped a disabled client after his British Airways flight failed to depart, saving him from a sleepless layover – and some hefty out-of-pocket expenses.
Di Rhodes had booked Tony D from Gloucester on a Regent Seven Seas Cruises sailing around Japan last October, after receiving his enquiry through fellow Travel Counsellor Emma Otter.
The luxury cruise was intended as a “nostalgia” trip, reconnecting the 70-year-old with the country where he’d once lived and met his late wife. It also had to be accessible; Tony has cerebral palsy in his knees, and therefore needed certain adaptations from the start to end.
