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Business advice

Why agents should stop relying on referrals, and four other business tips from a marketing expert
David Nickel, founder of marketing agency Jadewolf, shares the five biggest mistakes agents make when promoting their businesses – and how to fix them
Agent calls for greater suicide prevention support at work after own emotional journey
In 2023, Michael Gillies hit rock bottom – burnt out by losing his travel business, heavily in debt, he did the unthinkable when he felt he had nowhere else to turn. Now he’s recovered, he’s determined to make sure others who need it can access the right support
How to choose suppliers that help you cut the carbon footprint of a holiday
The latest TTG Sustainable Travel Heroes workshop for travel agents had tips for identifying suppliers who prioritise sustainability.
Your lovable agency mascots and their globe-trotting adventures

Have you ever wished you could fold yourself up and fit into a client’s suitcase when they go travelling? Well, these mascots are lucky enough to pull it off – they are often to be found travelling the world, accompanying agents on fam trips, joining clients and their families on holiday, and helping their agent owners to host escorted tours.

How to transform your staff room on a £50 budget (or even less!)
Could your back office work harder for you? We ask TTG Top 50 travel agency Cumbria Travel in Dunmail Park, Workington for their tips, after they completed a revamp on a tight budget
Luxury agency reveals ‘off the charts’ response after client appreciation event
Elite Travel Boutique is already reaping the benefits of hosting an exclusive lunch for its top customers
Travel Counsellors reveals millennials are becoming its top customers
Travel Counsellors says those aged 29 to 44 are its biggest group of customers, outstripping those of other age groups, as it details half year results and looks ahead to the summer peak
'I made a £41,000 booking in Albert Square – while acting in EastEnders'
From making a booking on the set of EastEnders to meeting Steven Spielberg, Halstead Travel’s Arline Sloan seamlessly mixes her work as a home-based travel agent and extra
Retail legend Mary Portas’s six tips to make business more responsible – and more profitable
Addressing TTG’s Fairer Travel Event, retail guru, broadcaster and co-chair of the Better Business Act campaign Mary Portas OBE set out why kindness, not ball-breaking, should be a part of the creative brief – and why aligning purpose with profit isn’t just business ethics, it’s smart strategy
Once they saved lives, now they sell dreams – meet the emergency workers who have become travel agents
Andy Flynn, Lee Collier and Wendy Dunford share with TTG the stories behind their switches from years of frontline service... to frontline travel sales
‘How Silversea's agent resources help me secure round-the-world cruises’
Agent Hannah Vincent’s first-hand experience of Silversea saved the day for a late-booking cruise client and paved the way for a 140-day follow-up voyage. She explains how she combines her expertise with the line’s extensive trade tools and support
Four in five (80%) Brits said they will still be taking a holiday this summer despite the cost of living (Credit: Bayu Jefri / Pexels)
New industry data hints at sales uplift, but also consumer concerns and hesitancy
Desire to travel in 2025 remains strong among those yet to book, despite concerns about cost of living and holiday budgets
These three travel advisors drove £500,000 in sales for Carrier in a year – here's how
The three advisors are responsible for making up half of the luxury operator’s growth sales over the past 12 months. 
'No pressure!': Travel Village Group tells suppliers it's OK to miss its conference
Travel Village Group has followed up its pledge to make conferences more sustainable, telling suppliers they are under no pressure to attend because of the number of events in the calendar
5 flexible working trends – and how they could work for your agency
Agencies offering more flexible working are seeing productivity improve whilst maintaining excellent customer service. It’s a win-win – if you can avoid the pitfalls
Agency launches guide to warn clients after concerns over travel scams
Designer Travel has launched a lengthy manual for customers on travel security after falling victim to a fraudulent enquiry.
Meet the luxury agent who is helping students enter the cruise industry
The Cruise Career Springboard programme has successfully wrapped up for a third year – co-founder Edwina Lonsdale tells TTG why she was driven to promote a pathway to working in the cruise industry for young college students
Luxury agents share red flags for a time-wasting client
From price matching to upgrade demands, these are luxury advisors’ biggest turn-offs when dealing with potential customers.
How to cut your carbon footprint
Agents share 10 simple steps to start reducing your carbon footprint
The first TTG Sustainable Travel Heroes workshop of 2025 included information to help agents reduce the carbon footprint in their homes and workplaces
Carrier unveils plans for accreditation of ‘authentic’ agents at second annual retreat
The luxury operator shared more details on the accreditation programme at its annual retreat earlier this week.
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Top luxury agencies set to be recognised as part of innovative new awards programme
The new initiative by TTG Luxury is set to offer luxury agencies in the UK & Ireland access to first-of-its-kind recognition opportunity.  
The seven habits of high-net-worth clients that agents need to know for 2025
Carrier has shared original data on its bookings over £100,000, offering key insights into who these high spenders are – and what they want from their travel advisor.
Cutting down to scale up: could working with fewer suppliers be better for agents' businesses?
Choosing the right supplier for your clients when there are hundreds, if not thousands, at your disposal can be a challenging task; TTG spoke to four agents who have decided the time is right to start fishing in a smaller pool
The powerful free marketing tool that could transform your cruise business

The entrepreneurs behind an interactive new digital platform, which logs cruise routes, are encouraging agents to make use of their free mapping technology.

The Cruise Globe is the world’s first free-to-use website that allows travellers to accurately map out their cruise history.

The maps are created using AIS satellite ship tracking data, which is more typically used by the marine industry for collision avoidance and insurance. This is the first time the data has had a consumer application.