Business advice

Meet the luxury agent who is helping students enter the cruise industry

The Cruise Career Springboard programme has successfully wrapped up for a third year – co-founder Edwina Lonsdale tells TTG why she was driven to promote a pathway to working in the cruise industry for young college students

Luxury agents share red flags for a time-wasting client

From price matching to upgrade demands, these are luxury advisors’ biggest turn-offs when dealing with potential customers.

Agents share 10 simple steps to start reducing your carbon footprint

The first TTG Sustainable Travel Heroes workshop of 2025 included information to help agents reduce the carbon footprint in their homes and workplaces

Carrier unveils plans for accreditation of ‘authentic’ agents at second annual retreat

The luxury operator shared more details on the accreditation programme at its annual retreat earlier this week.

Top luxury agencies set to be recognised as part of innovative new awards programme

The new initiative by TTG Luxury is set to offer luxury agencies in the UK & Ireland access to first-of-its-kind recognition opportunity.

The seven habits of high-net-worth clients that agents need to know for 2025

Carrier has shared original data on its bookings over £100,000, offering key insights into who these high spenders are – and what they want from their travel advisor.

Cutting down to scale up: could working with fewer suppliers be better for agents' businesses?

Choosing the right supplier for your clients when there are hundreds, if not thousands, at your disposal can be a challenging task; TTG spoke to four agents who have decided the time is right to start fishing in a smaller pool

The powerful free marketing tool that could transform your cruise business

The entrepreneurs behind an interactive new digital platform, which logs cruise routes, are encouraging agents to make use of their free mapping technology.

The Cruise Globe is the world’s first free-to-use website that allows travellers to accurately map out their cruise history.

The maps are created using AIS satellite ship tracking data, which is more typically used by the marine industry for collision avoidance and insurance. This is the first time the data has had a consumer application.

The agent getting her face out there – on the side of the local car wash, plus 8 other TTNG business tips

Six agency bosses took to the stage at the Travel Network Group conference in Bucharest to discuss business nuts and bolts, from marketing and expansion to social media and Christmas working hours

Agents – if something goes wrong, are you ready for when the spotlight falls on you?

As a travel agent, have you ever wondered about your responsibilities when something goes wrong for a customer on holiday? Or for that matter, one of your staff members on a fam?

'This is how I go the extra mile for my clients – I go with them on holiday'

It’s the prerogative of most travel agents to go the extra mile for their customers but, in Danielle Falcus’ case, she regularly goes more like 5,000

Expert says one of these is your client's perfect US road trip

With so many thrilling road trips on offer in the US it can take time to find the perfect match. American Affair’s Danny Clifford highlights some of the best options for different client types

How to generate £500,000+ from a client event

Client events are a mainstay for many agencies, with some generating revenue in the hundreds of thousands. Three high-flying travel businesses share what works for them

How I landed a £40k Cunard booking after stepping off Queen Mary 2

GoCruise & Travel franchisee Zoe Coope said agents should ’go the extra mile’ when making big bookings, as these types of holidays are ’a big event in someone’s life’

Travel and tourism brands told time has come to appoint 'an excite and delight director'

ITT conference hears it is no longer enough for travel and tourism businesses just to deliver on people’s expectations, they must go beyond them

‘Accessibility is seen as a hassle’ – now one country is on a mission to drive change

Paralympian Ade Adepitan says too many in travel believe customers with accessibility needs “means extra work”

Jules Verne to target 'Queenager' market with new touring partnership

Jules Verne has teamed up with NOON, the online community for women over 45 to offer tours targeted at this age group, saying there is a gap in the market and encouraging other operators to consider it

Agent cautions others against becoming too reliant on 'shouty' Facebook

Thorne Travel’s Shona Thorne talked TTG through her agency’s efforts to diversify their social media output

The TTG 30 Under 30 star's bid to get girls crunching numbers

TTG 30 Under 30 star Bethany Francis tells TTG how a solo trip across South America helped her get on the path to a successful career at Tui

Luxury agent's top rules for first-time yacht bookings

David Ox of Winged Boots shares his insights on chartering luxury yachts after reporting an increased demand for the elite experience.

Luxury agent makes £50k booking for unlikely clients – here's how

Sam Cooper of RB Collection teamed up a bespoke tour operator to sell a unique destination.

Jet2holidays boosts funding for agencies with bricks-and-mortar ambitions

The tour operator has expanded its Scale Up Your Street campaign by increasing the prize money from £100,000 to £120,000 and extending the number of shortlisted agencies

Top family agent reveals ‘red flags’ for luxury hotel kids’ clubs

Claire Masse, founder of Frangipani Holidays, says there’s one crucial detail parents should always look for in kids’ clubs after evaluating those at some of the world’s top luxury resorts.

‘Don't take things too personally’: 6 pieces of advice agents would give their younger selves

TTG challenged a handful of agents from across the UK and Ireland to share the advice they would give there younger selves – here’s what they had to say