Business advice

The agent getting her face out there – on the side of the local car wash, plus 8 other TTNG business tips

Six agency bosses took to the stage at the Travel Network Group conference in Bucharest to discuss business nuts and bolts, from marketing and expansion to social media and Christmas working hours

Agents – if something goes wrong, are you ready for when the spotlight falls on you?

As a travel agent, have you ever wondered about your responsibilities when something goes wrong for a customer on holiday? Or for that matter, one of your staff members on a fam?

'This is how I go the extra mile for my clients – I go with them on holiday'

It’s the prerogative of most travel agents to go the extra mile for their customers but, in Danielle Falcus’ case, she regularly goes more like 5,000

Expert says one of these is your client's perfect US road trip

With so many thrilling road trips on offer in the US it can take time to find the perfect match. American Affair’s Danny Clifford highlights some of the best options for different client types

How to generate £500,000+ from a client event

Client events are a mainstay for many agencies, with some generating revenue in the hundreds of thousands. Three high-flying travel businesses share what works for them

How I landed a £40k Cunard booking after stepping off Queen Mary 2

GoCruise & Travel franchisee Zoe Coope said agents should ’go the extra mile’ when making big bookings, as these types of holidays are ’a big event in someone’s life’

Travel and tourism brands told time has come to appoint 'an excite and delight director'

ITT conference hears it is no longer enough for travel and tourism businesses just to deliver on people’s expectations, they must go beyond them

‘Accessibility is seen as a hassle’ – now one country is on a mission to drive change

Paralympian Ade Adepitan says too many in travel believe customers with accessibility needs “means extra work”

Jules Verne to target 'Queenager' market with new touring partnership

Jules Verne has teamed up with NOON, the online community for women over 45 to offer tours targeted at this age group, saying there is a gap in the market and encouraging other operators to consider it

Agent cautions others against becoming too reliant on 'shouty' Facebook

Thorne Travel’s Shona Thorne talked TTG through her agency’s efforts to diversify their social media output

The TTG 30 Under 30 star's bid to get girls crunching numbers

TTG 30 Under 30 star Bethany Francis tells TTG how a solo trip across South America helped her get on the path to a successful career at Tui

Luxury agent's top rules for first-time yacht bookings

David Ox of Winged Boots shares his insights on chartering luxury yachts after reporting an increased demand for the elite experience.

Luxury agent makes £50k booking for unlikely clients – here's how

Sam Cooper of RB Collection teamed up a bespoke tour operator to sell a unique destination.

Jet2holidays boosts funding for agencies with bricks-and-mortar ambitions

The tour operator has expanded its Scale Up Your Street campaign by increasing the prize money from £100,000 to £120,000 and extending the number of shortlisted agencies

Top family agent reveals ‘red flags’ for luxury hotel kids’ clubs

Claire Masse, founder of Frangipani Holidays, says there’s one crucial detail parents should always look for in kids’ clubs after evaluating those at some of the world’s top luxury resorts.

‘Don't take things too personally’: 6 pieces of advice agents would give their younger selves

TTG challenged a handful of agents from across the UK and Ireland to share the advice they would give there younger selves – here’s what they had to say

Aito to widen membership to start-up SMEs with new associate scheme

Association has launched an associate membership scheme for start-up businesses that do not meet its two-year trading requirement

The TTG Top 50 travel agency where apprentices run the show

Fresh from landing another place in TTG’s Top 50, Cumbria Travel staff share how a strategic focus on apprentices has helped propel its stores to success

Four simple steps to help you build better holidays

Are you struggling to broach sustainable travel with clients? Discover how to introduce the topic using advice from our TTG Sustainable Travel Heroes

How your IT carbon footprint impacts the planet – and what agents can do about it

While the scale of the problem of unseen emissions is frightening, we can all make small changes to create a ripple effect in reducing IT’s environmental impact

Mum and daughter agency 'smashes' sales targets in first months

Ally and Danielle Case have created their own independent travel business together

The homeworkers making bookings from paradise

Ever wished you could spend the morning skiing, walk your dog on the beach before work, or enjoy a sunny Friday lunch date, while continuing to earn?

The fashion brand that inspired a ‘pink and wonderful’ high street agency

Taking inspiration from fashion brand, Pretty Little Thing, and embracing social media has helped Emma Conway generate £1 million in sales since setting up her travel agency business.

Working as a retail travel agent for nine years with Tui, Hays and Travel House, after coming back from maternity leave she decided to take the leap and set up on her own agency, launching Pretty Little Holidays in 2024.

From longevity to Gen Alpha: top trends luxury agents need to know

Elite sports tourism and inclusive experiences are just two of the priorities on luxury traveller’s radars, according to to Globetrender’s latest insight report