Skip to main content

Business advice

Agent reveals fam-inspired 'add-on' that made £100,000 safari booking
Mark Davidson of Oasis Portfolio reveals how he sold the Kenya trip to a longtime customer who had previously taken more straightforward holidays.  
Package Travel Regulations graphic
Package travel back on government agenda as industry views sought on revised reforms
The government has proposed changes to insolvency protection and Linked Travel Arrangements in its reform of the EU’s Package Travel Regulations, opening a three-month consultation period
How travel earned the right to work flexibly – five years on from Covid
The new Employment Rights Bill will strengthen the position of staff when it comes to flexible working, but should the travel industry get ahead of the curve? And what can the rest of the industry learn from the homeworking sector?
Eight ways agents can take a neuro-inclusive approach to selling holidays

“It describes the idea that people experience and interact with the world around them in many different ways. There is no one ‘right’ way of thinking, learning, and behaving.” 

This is how Hester and Kelly Grainger, co-founders of consultancy Perfectly Autistic, define neurodiversity.

Hotels making ‘massive mistake’ by judging agents on social media following
Luxury hotels who undervalue agents are at risk of losing business – but influencers are not the ones to blame, says Duncan Greenfield-Turk. 
Hot off the press: how to build a magazine to inspire clients
Creating an inspirational magazine for your clients can make all the difference in helping them take the plunge to book that holiday – so how do you do it? 
Insight Report reveals increased spend on trade by luxury suppliers
The TTG Luxury Travel Awards Insight Report 2025 drew upon data shared by 42 trade-facing supplie finalists in tour operator, cruise, and hotel categories
Spring Statement: chancellor insists consumers will have more disposable income this year
Average consumer will be £500 better off this year says chancellor Rachel Reeves allowing them to spend more on non-essentials like travel
New Travel Counsellor reaches Gold status during Heathrow chaos
Luxury travel agent Nathalie Adams reveals how she made the prestigious club just hours after Heathrow Airport closed. 
Luxury cruise agent shares ‘overlooked’ rule that can ‘make or break’ clients’ trip
Claire Parsons was named a “Virtuoso Cruise Icon” after impressing the travel network with her exemplary cruise sales.
Why travel agents will need £2,000 in extra commission from 6 April
The consortium says agencies will need to sell seven extra holidays per staff member to fund rises in minimum wage and National Insurance from April
Gold Travel Counsellor's No.1 rule for Gen Z daughter when speaking to clients
Top-selling agent Lisa Hillyard is keen to show daughter Amy that sometimes, the “old-fashioned” way of dealing with customers is best
Syria: Could this war-torn nation return to the tourist map?
On the 14th anniversary of the Arab Spring, TTG’s Ilaria Grasso Macola asks whether Syria will ever come back as a mainstream tourist destination
Top agent plans epic 70-day no-fly trip from Belfast to China
The journey took 70 days and included nine legs.
Abta launches free AI helpline to help members use technology correctly
The helpline will provide 30-minute sessions on a wide range of topics such as AI risk, ethical guidelines and fairness
Luxury agent's clever strategy for staying in touch with clients year-round
Emily Grace has launched a luxury wellness agency that plans more than just holidays for health-conscious travellers. 
Agent ‘blown away’ by client’s souvenir after whirlwind India itinerary
Luxury travel advisor Victoria Bebb says she is keen to continue working with British artist Jemma Powell following the success of the trip. 
How travel agents can stop these preventable deaths
Poor communication is most often the cause when there’s a sudden, preventable death of a traveller with a severe food allergy, writes Safer Tourism Foundation’s Katherine Atkinson
Agent's ‘perfect’ place for finding family clients after winning TTG Luxury award
Claire Masse of Frangipani Holidays shares her top marketing insights after winning New Travel Designer of the Year at the TTG Luxury Travel Awards 2025. 
Independent operators can be successful in Trump era, Aito insists
Aito chair Chris Rowles says he believes members who got through Covid will be able to overcome anything that Donald Trump throws at them in the coming four years
How agents can use podcasts to sell holidays
With podcasts booming in popularity, is this a trend agents should be jumping on? Industry podcasters advise how to start your own and how to use them as a sales tool
It's time to put agents over influencers: ‘We're selling, not inspiring’
Lotte Gossage is determined to support agents with her exclusive network, Hotel Fam Club.
When to open a second shop? Agency owners share their tips
Whether you’ve exhausted your local client base or have the talent at your disposal to spread your wings, TTG caught up with nine agents who know what it takes to get a second branch off the ground
Travel agent shares Covid qualification that has clients 'going wild'
Karen Simmonds of Travel Matters decided to upskill during the pandemic to enhance her agency’s experience offerings