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Travel agent shares Covid qualification that has clients 'going wild'

Luxury
Emma Dooney
22 February 2025

An experienced agent has urged others aiming to upskill to "go for it" after boosting her own business with an unusual course.

Karen Simmonds of Travel Matters

Karen Simmonds said upskilling has allowed her to enhance her experience offerings

Karen Simmonds, founder of London agency Travel Matters, says receiving her Open Water Lifeguard Qualification in 2021 has allowed her to expand her product offerings and reach a whole new clientele. 

 

She now holds annual luxury wild swimming retreats, which complement the agency’s main portfolio of bespoke adventure holidays. 

 

Simmonds, a self-described ‘evangelist’ for cold water swimming, describes the desire to complete the course as both personally and professionally motivated.