While incidents are thankfully rare, travel can be fraught with dangers for agents and their clients alike – Sanderson Phillips consultant John Telfer runs through some of the basics agents should always have in mind.
Agents must be ready in the event something goes wrong for a client or a member of staff (Credit: iStock / baona)
As a travel agent, have you ever wondered about your responsibilities when something goes wrong for a customer on holiday? Or for that matter, one of your staff members on an educational, fam trip or recce?
Irrespective of your legal responsibilities, what would you need to do to look after whoever was involved and, of lesser importance, how would you protect your reputation?
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