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Travel Counsellors reveals millennials are becoming its top customers

Luxury
Gary Noakes
14 July 2025

The proportion of millennials using travel agents has outstripped the rest of the population, according to new research by Travel Counsellors, which has also revealed double-digit sales growth for the first half of the year.

Steve_Byrne_Travel_Counsellors_Conference_2024 (Credit: Travel Counsellors)

Travel Counsellors' Steve Byrne says more millennials are seeking trusted advice (Credit: Travel Counsellors)

The homeworking agency found 44% of millennials – those born between 1981 and 1996 and now aged 29 to 44 – had booked a holiday through a travel agent or advisor over the past 12 months, compared with a national average of 31%.

Data comes from the agency’s annual Travel Tracker survey, which is based on a Censuswide poll of 2,000 consumers carried out in June.

Reasons given by millennial clients for booking with a travel advisor included trusted/expert advice (50%), timesaving (50%), personalised service (39%) and someone to contact if things go wrong or plans change (37%).