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'I’d rather host one agent for a week than a group fam for three days – here's why'

Opinion
Graham Carter
26 May 2026

The 'mega-fam' has gone too far, argues Unforgettable Croatia Founder Graham Carter, who believes the best way for an agent to experience a product is precisely how their own customers would.

Unforgettable Croatia Founder Graham Carter
Unforgettable Croatia

Carter: 'When an agent can say, "I stayed in that cabin", "I ate in that restaurant" or "I swam from that ship", it creates trust and credibility.'

Fam trips have long been one of the most valuable tools in the travel industry – there is simply no substitute for experiencing a product first-hand. But as travel evolves, I believe the structure of fam trips should evolve too.

I take a different approach at Unforgettable Croatia by offering individual fam trip places, allowing agents to travel with a partner, friend or colleague, rather than focusing solely on larger hosted group departures. It creates a more authentic experience and ultimately a more powerful sales tool.