Ava Mann joined Hays Travel’s Romsey branch in July 2024. When she left school, she knew she wanted to work in the travel industry: “It just stood out as such a happy industry to work in,” says the 18-year-old.
As a retail apprentice, she’s working towards her Level 3 Travel Consultant qualification, while gaining practical experience selling to customers.
One day last November, the agency’s phone rang. Ava answered and made some notes: a young lad, looking to book a group holiday for him and his mates, who were in the 18-20 age bracket.
