The team at Beverley Travel continue to live up to the exceptionally high standards they have set themselves since co-directors Kelly and Karl made the jump onto the high street in 2020. This is evident in a thorough customer service response, managed by a daily diary and natural flow through to concierge queens Steph and Erin. 

Kelly and Karl see the team as “customer experts” rather than “destination experts”, and have invested in coaching to help build skills and confidence. There’s monthly rewards for performance, and a weekly customer hero award. The shop is open seven days a week, and the team pride themselves on helping clients follow up Saturday enquiries on Sundays. A second shop in nearby Hedon, opened last year, is finding its feet too. Beverley Travel is always looking for new ways to reward clients, and has now issued nearly £200,000 in VIP Club loyalty points. Members can check their balances online, or just pop in. New ways to earn points are coming, plus rewards for referrals and milestones like birthdays.

If you’ve not seen the team in-person, you might have spotted them on social media over the past year after the agency shifted its focus onto its people rather than offers with great effect. Don’t miss Kelly’s weekly newsletter too, it’s a must read. A few changes to the agency’s already impressive HQ in the town’s Flemingate complex have made visits to Beverley Travel even more special. Moving the reception desk away from the door means when you come in, you’re immediately drawn to the attractive lounge area with comfy sofas and stacks of inspirational brochures. A new fully accessible customer toilet has also just been added. 

Beverley Travel is firmly established in the community. Karl has taken part in a sleep out to highlight homelessness, while Kelly participated in a school business day event with a Dragons’ Den element. They’ll host several work experience candidates and students this summer too.

beverleytravel.co.uk