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YORKSHIRE’S TOP AGENCY
Olive Lounge Travel has come a long way since Gillian and Joanne set up in Gillian’s spare bedroom 10 years ago. From their exemplary customer service to their pioneering spirit, the tightly-knit team are at the top of their game. You need only glance at their many five-star reviews on Google and Facebook to understand why they are held in such high regard. Together, they share more than 120 years’ industry knowledge, blending long-time experience and youthful exuberance. Admin team Elfie and Ellie run a tight ship, allowing the sales team to do what they do best, but they’re all always learning. The shop shuts on Wednesday mornings for supplier or in-house training, where the team present to each other on their recent travels.
The agency hosted its first conference in Marrakech last year to learn more about the city, and arranged targeted training trips to Kos and Agadir, while travel consultant Laura last year completed a TTG training programme to become the agency’s sustainability champion. Gillian and Joanne even paid for one member of the team to take a fear of flying course to help them spread her wings.
Head to Olive Lounge’s Cross Hills HQ for the full in-store experience, and legendary fizz Fridays. You can also now find the team in Bingley where the agency opened a second branch late last year. You might have heard about it – it had local Race Across the World stars Betty and James there for the big day! Make sure to check out the new website too, which has been completely redesigned to help inspire your next trip. If you do make a booking, you’ll be the envy of friends and family when you get your hands on one of the agency’s coveted sparkly green ticket wallets. If you live locally, a member of the team will pop it round to you in person. There will be a welcome home postcard waiting for you when you get back too. If you’ve not dropped by, you might have spotted the team on social media. Give them a follow for all the latest offers – and keep an eye out for their legendary dine and learn sessions, they’re the best way to learn about the hottest new holiday options.
