Clia

Cindy D’Aoust takes both roles having joined the association in 2014

The UK chairman said discounting was out of control but admitted not enough had been done to consider the impact of the commission cuts

Lynn Narraway believes the jargon is putting off first timers who are more interested in being sold a holiday rather than cruise specifics

Sophie Griffiths looks at why lines are coming back to the trade, and asks agents whether they are convinced