The Travel Industry Awards 2025 winners

Judges said: "Jess and Martin demonstrated impressive clarity of vision for how they aim to deliver future business growth, while their passions to help their team thrive, foster an inclusive workplace culture, and make a positive impact on the communities in destinations to which they operate shone through."

Judges said: "Alessandra is a true trailblazer whose contribution to diversity, equity, and inclusion in travel pioneering and profound. Her decades-long commitment has transformed lives, empowered underrepresented women, challenged systemic barriers, and redefined what equity means across the industry. She exemplifies what it means to drive lasting change and this award recognises her dedication and results."

Arguably travel’s most revered business leader, Dame Irene has taken what was already an incredibly successful company to even greater heights in recent years, with a string of high-profile acquisitions and brand partnerships. Her advocacy for young people, passionate entrepreneurship and kind leadership epitomises how she does business and why she is so highly respected in boardrooms and shop floors across the industry.

Judges said: "Gillian embodies everything this award represents. Her passion shines through with a combination of extensive product knowledge and strong sales across a range of cruise sectors – coupled with her thoughtful contributions to sustainability and supporting her local community. While improving year-on-year on already tremendous sales performance, it was her unwavering dedication to customer care that won the day."

Judges said: "Ashley showed outstanding commitment and passion for the fast-growing touring and adventure sector. Judges praised his strong sales performance, ambitious growth strategy and concierge-level service. Ashley likes to call himself the “King of Complicated” and judges were left in no doubt that he embraces the complexities of touring and adventure and his desire to live and breathe the sector for his clients shone through."

Judges said: "Nicole has made a remarkable impact since leading the relaunch of Oasis Travel in Royal Hillsborough, through her expert product knowledge, supplier relationships and creative use of social platforms. Nicole’s passion for sustainability impressed judges, in particular her work on the ‘Oasis loves the planet’ initiative. Her attention to detail and client-first approach makes her a standout talent."

Judges said: "Emma is an agent who many could learn from. Closely involved with her local community, her outstanding service is recognised with more than 300 five-star reviews. Not only has she become one of just eight “Platinum” sellers across Designer Travel – but she has also made her own operations greener, moving 85% of clients to e-docs and actively supports a host of charities."

Judges said: "Luke walks the talk when it comes to his management style and his passion for his team's success. Leading by example - hitting his own targets with aplomb, while ensuring his own team hits their KPIs is no mean feat, but he manages this with a dynamic approach. His team benefits from his unwavering support to make sure they are performing at their best."

Judges said: "Anne’s energy, resilience and drive is truly remarkable. After her 20-year career as a midwife, she successfully launched her agency last summer - despite suffering a heart attack just two weeks earlier. Her caring nature means stellar service comes naturally, regularly offering home appointments for clients who are visually impaired, hard of hearing or have mobility challenges."

Judges said: "Alex is setting the standard for travel agent apprentices. He has shown exceptional personal growth to overcome nerves and anxieties to become a standout example of dedication and maturity. He has mentored other apprentices, led his team’s technology upgrades and managed social media strategy – all while delivering outstanding personal sales. He is a great role model for the next generation of travel agent leaders."

Judges said: "Jenna embodies the values of smarter, better, fairer travel through her deeply human leadership. Her empathy-driven and inclusive style has not only delivered exceptional KPIs from her team but helped create a thriving and supportive culture. From coaching a dyslexic colleague and sparking company-wide change, to championing accessible travel with practical tools and training. She is also champion of sustainability, driving adoption of digital tools to reduce environmental impact."

Judges said: "Tui has taken an impressive approach and is clearly committed to making accessibility a central part of its mainstream offering and addressing a wide range of needs. Judges praised Tui’s inclusive mindset and innovative marketing. This strategy has helped shift perceptions, showing that, as Tui rightly states, accessibility is no longer a niche – it’s a vital and essential part of the future of holidays."

Judges said: “Intrepid is a truly admirable employer, with a clear people-first strategy. This past year, the company has doubled down on DEI, with the creation of a permanent role to oversee this globally and in the UK its investment in an office manager has reaped significant rewards. Intrepid is setting a new benchmark as an empathetic, future-focused employer."

Judges said: "Hurtigruten’s inspirational closed-loop food waste initiative benefits both guests and local communities and shows clear evidence of waste reduction, aligning with the company’s broader sustainability goals. The entry reflected a deep, authentic commitment to driving positive change – not only for guests and crew but across the wider travel industry. Its innovation, community focus, and dedication to sustainability made it a clear standout."

Judges said: "Iberostar Hotels & Resorts continues to expand the scope of its sustainability efforts, going well beyond its own operations and its own people, to now make a significant contribution to destination stewardship as well. With best-in-class reporting frameworks, and outstanding commitment to engaging both guests and agent partners in the message, this is an organisation that has embedded sustainability at every level.”

Judges said: "This airline continues to show its strength in product and route development. The innovation and investment in Singapore Airlines's product, both on land and in the air, was evident, and highlighted an eye for ingenuity and inclusivity. With an outstanding business performance over the year, alongside commitment to agents and trade partners, Singapore Airlines was a worthy winner in what was a hotly-contested category."

Judges said: "Gatwick displayed impressive evidence of out-performing customer and product KPIs across the board. Strong examples of innovation and superb customer service makes this airport worthy of award-winner status, and despite its long-established position, it is still not failing to innovate, while keeping an eye on ensuring its customers receive top-notch service, as well as supporting travel agent partners."

Judges said: "This is a brand with a heritage of looking after their customers, while still innovating on product and making sure to truly listen to its guest families and take on feedback. Particularly standout was how embedded DEI is in Tui’s culture – with bold moves across guest services that ensure a truly inclusive stay across all generations of their valued families."

Judges said: "Apexx Global impressed by demonstrating how Atomic, its new payment orchestration platform, had been shaped in response to client need, and detailing its successful implementation. Powerful testimonials from some of the biggest players in the travel sector, describing cost savings and recovered lost revenue excellently showcased the impact and benefit of the technology."

Judges said: "This campaign combined clever targeting and impactful creative to get cut through in the competitive cruise space, with an innovative 'frozen moments' concept. The submission featured strong evidence of the campaign’s impact - including a marked uplift in consumer sentiment about cruising - which would appear to have played a significant part in the brand's strong business performance at the start of this year."

Judges said: "Growing arrivals from the UK and Ireland by a phenomenal 30% last year, this tourist board continues to punch well above its weight. Comprehensive and imaginative marketing campaigns to engage both consumers and trade partners have delivered excellent results, while also putting considerable focus on responsible travel. It's clear the principals of sustainable and inclusive tourism are at the heart of Visit Malta's strategy."

This award, voted for by agents, recognises the supplier trade support team comprising 10 staff or fewer that TTG's travel agent audience believes has delivered the best service and support in the past year.

This award, voted for by agents, recognises the supplier trade support team comprising 11 staff or more that TTG's travel agent audience believes has delivered the best service and support in the past year.

Judges said: "With a number of high-quality entrants in this category, Holiday Extras came out on top through product innovation, a cast-iron focus to trade support and commitment on DEI. Standout features of their entry included the launch of an AI assistant offering instant answers to booking and product queries, the creation of a dedicated agent newsletter and the introduction of flexible bank holidays to reflect religious diversity."

Judges said: "HX delivered a truly immense and impressive submission, scoring exceptionally highly across all criteria. The company’s investment in trade support has resulted in a phenomenal raft of opportunities for agents – from innovative nationwide roadshows and fam trips to Antarctica and the Galapagos, to enhanced agent rates and sales tools. HX is also raising the standards in responsible cruising and dedication to local communities."

Judges said: "Despite much success in this category in recent years, Celebrity Cruises has gone from strength to strength in the past 12 months to triumph again in a hotly contested field. Celebrity impressed with its innovative strategy, its new Nothing Comes Close brand positioning, sustainability advancements, rising Net Promoter Scores and strong company culture, while the line has seen its already impressive trade sales continue to grow."

Judges said: "AmaWaterways was praised for breaking new ground in the river sector by becoming the first major line to launch sailings on Colombia’s Magdalena River. A range of new itineraries and partnerships further cements its position as a true driver of innovation. Judges lauded the nationwide visibility of its trade sales team and proactive approach to finding new ways to collaborate – including the launch of a WhatsApp trade channel."

Judges said: "Ikos scored very highly across all judging criteria – with particularly impressive business performance and sustainability investments over the past year. The rollout of new deluxe accommodation at Ikos Andalusia and renovations at Ikos Olivia demonstrated impressive enhancements to product, while judges also praised the certified and measurable sustainability efforts – including the creation of an annual Environmental, Social and Governance Report."

Judges said: "Intrepid should be commended for its bold product choices, such as the Saudi Arabia Women’s Expedition and the brand was praised for its shift of peak summer trips to shoulder seasons and reduction of internal flights. Intrepid’s new agent hub and 12-page sustainable travel guide are standout tools and judges are confident in the brand’s transparency and continued drive for positive change."

Judges said: "If Only’s entry was so impressive it could rival much larger tour operators. One of its most impressive areas was the brand’s tailored, finely tuned product offering, including a new European programme, supported by comprehensive training and strong on-the-road and back-office support. If Only’s submission was backed by clear growth figures and the company’s commitment to staff wellbeing and knowledge was especially noteworthy."

Judges said: "This is a company whose business performance is as impressive as its product and its commitment to agents. Jet2holidays walks the walk – from hosting more than 400 agents on fam trips throughout the year, to inviting over 300 agents to its 10-year anniversary conference. Its impressive breadth of product also extends to its sustainability commitment, with 950 hotels now under its Certified Sustainable Hotels collection."