Special categories

This customer service award will recognise an individual agent who has gone to extraordinary lengths for one particular client in the last year. If you or a colleague has gone well above and beyond to look after a customer in difficulty, a client with complex requirements, or to make an experience extra-special for your customer, please tell us all about it.

This category is open to individual agents, as well as to agencies/agency teams, who have worked hard to give back to others – whether in their local community or communities overseas – in the last 12 months. We’ll want to hear exactly how you or they have contributed to charity or community work, and details of the impact made or amount raised.

This category is open to individual agents, as well as to agencies/agency teams, who have worked hard in the last 12 months to learn about and promote sustainable travel to their customers, and/or to take steps to run their own business more sustainably. That might include doing training to educate yourself on sustainable travel, promoting sustainable travel in your marketing, and proactively recommending certain suppliers over others because of their sustainability credentials. Sustainability is a journey and we don’t expect any agency to feel that they are a true expert in this area – we’re simply looking for agents/agencies who are doing their best, and passionate about making a difference.