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PPA Independent Publishing Company of the Year 2019
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Top tips for dealing with angry or upset customers

As the coronavirus pandemic continues, agents may be faced with an increasing number of angry customers demanding answers. Sales coach Simon Cox offers his dos and don’ts for dealing with cross or upset clients

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TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU