Judges said: "Ten Lifestyle Group earns a Top 20 spot thanks to its blend of deeply personalised concierge service, innovative proprietary technology, global reach and impressive luxury travel growth. Revenue has risen significantly during the judging period, alongside a spike in average booking value. Meanwhile, the team’s response to a client facing a family bereavement truly stood out - working with real discretion and compassion, while 1,406 staff volunteering hours demonstrate a strong commitment to community. Together, these achievements make Ten a compelling luxury concierge proposition."

Judges said: "Mundy Cruising impressively delivers exceptional customer service - and punches well above its weight with its small but perfectly formed team. Not only has the agency retained its Feefo Platinum status, it also boasts an enviable repeat booking rate of nearly 90%. Initiatives such as Mundy's ‘Galapagos Gurus’ scheme, designed to boost staff's destination expertise, and eco-focused 'Train Gain leave’, which rewards staff for travelling by rail on holiday ensure the business is staying on top of training and also championing responsible travel. It's been quite the year for this specialist!"

Judges said: “Rock My World’s smart, reputation-driven growth strategy how built an agency powered by word-of-mouth trust and a remarkable referral rate. The business’s enviable client loyalty is fuelled by signature personalised touches, such as arranging surprises for milestone anniversaries or seamlessly resolving a car hire issue in South Africa behind the scenes while the clients enjoyed lunch. A new strategic partnership with a women-led business community has proved to be a masterclass in targeted marketing.”

Judges said: “It was exciting to see how Adams & Butler has built partnerships with more than 500 local micro-suppliers, such as drivers and tour guides, who receive not just bookings but sometimes mentorship and even financial support from the agency to help them thrive. Adams & Butler’s dedication to responsible business extends to its internal culture as well, with staff offered dedicated paid time off for community volunteering. All of this deep community integration is paired with seamless customer service providing clients with truly authentic, off-the-beaten-track experiences that, more often than not, make a positive impact on the communities visited."

Judges said: “A raft of investments have seen Beaver Travel complement its team’s exemplary expertise with a string of fresh updates. More personalised client communications and a revamped website are just two exciting developments, while the team’s idea to change its traditional Secret Santa, from present buying to charity donations, proved a great success. Beaver’s customer service remains outstanding, from organising a beautifully tailored South Africa itinerary for a family travelling with an autistic child, to calm crisis management during a honeymoon plagued by unforeseen mishaps in the Seychelles. Nothing is beyond their capabilities.”

Judges said: “A rising star in luxury travel retail, the La Vida team go about business in their own inimitable style. Standout service is in the team’s DNA, while a series of savvy initiatives over the judging period have grown La Vida’s brand and client base. These included a networking lunch for International Women’s Day welcoming local female business leaders, while new referral partnerships with golf clubs and PA networks showed creativity. The agency’s strong community focus also stood out with the team stepping in to help fund repairs for a local rugby club after suffering flooding.”

Judges said: “Buoyed by a ‘transformational’ office renovation, Peakes Travel Elite has enjoyed another stellar year. The new refurbishment has helped the agency reinforce its high-end proposition with the creation of a dedicated waiting area and upgraded window displays and phone system. The team’s service is first-rate service, whether supporting a client who broke her arm in Cape Town to recoup her curtailed trip, or enabling a wheelchair-using client with MS to achieve their ambition of venturing to Machu Picchu. Elsewhere Peakes enjoyed its most success luxury showcase event to date and welcomed its first apprentice to help nurture new industry talent.”

Judges said: “Beverley Travel showed impeccable customer service across its high street group of stores, with its concierge team proving to be a standout element of its business model. Judges were particularly impressed by a new team member’s whopping safari booking, as well as the sensitive response to a distressing incident for a client visiting Australia. Beverley’s relaunched marketing strategy, which now focuses on product and service rather than price-led promotions, was also commended, as well as the company’s investment in staff initiatives, such as monthly long weekends and a quarterly bonus scheme.”

Judges said: “F&P Travel marks its 20th anniversary with a place in this year’s Top 20. Judges were particularly impressed by the agency’s exceptional crisis management skills during an extended Wi-Fi outage at a client’s chalet – organising personalised complimentary experiences for the family to enjoy while the problem was being fixed. F&P also places a strong emphasis on team welfare, hosting staff retreats and providing financial support for an employee during challenging times. Meanwhile, founders Holly and Philippa completed carbon literacy training to share learnings across the business and apply them to supplier selection and itinerary planning.”

Judges said: "Case Travel takes a well-deserved Top 20 spot thanks to the highly personalised, concierge-led approach of its founders. Their deep industry experience and strong supplier relationships coupled with meticulous attention to detail are now seeing them move into expansion mode, and to growing the team in careful, measured ways. The commitment to clients is evident in its 24/7 support, proactive trip management and thoughtful personal touches. Client loyalty is also a particular strength, with enviable repeat business and outstanding Trustpilot feedback. Case demonstrates that independent luxury travel can thrive through trust, detail and genuinely human service."

Judges said: "Global Travel Collection earns its Top 20 place through the scale of its luxury expertise, investment in its advisor network and strong commercial performance. GTC combines the reach of a major organisation with laser-focused specialist knowledge across complex, high-value itineraries. Recent technology investment, including improved booking platforms and instant access to supplier-approved content, frees advisors to focus on doing what they best. The business also delivered a standout commercial year. With its continued investment in people and innovation, GTC demonstrates the strength of a high-touch luxury model at scale."