Business advice

'Evaluate your technology to get set for success' says Inspiretec

Simon Powell, CEO at Inspiretec, discusses how businesses can update their technology

Not Just Travel unveils more agent initiatives

Not Just Travel unveils ’the New NJT’

Paying it forward with voluntourism

Voluntourism, when done right, is a force for good. Discover how best to identify these responsible initiatives

Creating content fit for a (drag) queen

In a world full of disposable content, your videos need to stand out from the crowd

Agent diary: Susan Dearing from Designer Travel

This year marks a decade since I joined Designer Travel. I started in the travel industry 23 years ago, and it’s the best place I’ve ever worked.

I work from home in Northampton and, this month, as always, most bookings have come from repeat customers and recommendations. Clients tell their friends I arrange their flight seats and boarding passes and email their hotel to get something extra included. These things make it special, and they see the value in booking through me.

Recruitment: solving adversity through diversity

As employers in the travel sector scramble to scale up their operations post-pandemic, the industry is facing a major recruitment crisis. With Covid and Brexit having exacerbated pre-existing staffing challenges, the hard-hit industry has haemorrhaged much of its experienced workforce. Some have returned overseas, others have changed career paths, no longer viewing the sector as a sound long-term choice.

‘Separate client funds to move forward’, says Protected Trust Services

Daniel Landen, owner of Protected Trust Services, says making one simple change will help the travel industry move forward

How to identify responsible wildlife encounters

Animal encounters may be high on clients’ travel wish lists, but unethical practices can do untold harm. Mary Ann Haslam explores responsible wildlife experiences and how you can sell and support them

How to use WhatsApp to sell holidays

The world’s most most popular messaging app can transform your customer communications

Travel 'exposed and vulnerable' to talent gaps following Covid crisis

ITT conference panel debates the recruitment crisis in travel and how the industry can attract and, crucially, retain talent

How to effectively measure and reduce a carbon footprint

Madeleine Barber speaks to experts to demystify the process of measuring, reducing and eliminating your carbon footprint

Kuoni's award-winning workplace initiatives

Kuoni won the Best Place to Work in Travel accolade at 2021’s Travel Industry Awards by TTG. Here are some of the initiatives that make it a standout workplace

How valuable are marketing apprenticeships?

Marketing apprenticeships can be a useful way to upskill existing staff or bring in new expertise. Three agencies talk about the impact they have had

Winter season in 'dire situation', says SBIT chief

Charles Owen, managing director of Seasonal Business in Travel, said the removal of freedom of movement and labour was having a ’detrimental impact’ on winter season operations

Discover community tourism selling tips and bookable trips

Community tourism projects supported by TTG’s Sustainable Travel Heroes include cooking classes in Vietnam and homestays in Nepal. Madeleine Barber explores why this is a rewarding way to travel

‘Technology is key to future-proofing’, says Inspiretec

Simon Powell, CEO at Inspiretec, explains why investing in technology is the best way forward

Travel spend 'ring fenced' despite cost-of-living crisis

Many consumers still spending on travel despite impending household bill rises

Celebrity launches new luxury trade training

Line reveals new learning tool to coincide with the arrival of its latest ship Celebrity Beyond

5 ways to provide workplace grief support

A grief coach shares her tips on creating a supportive workplace for those who’ve lost a loved one

7 top tips for luxury travel marketing

Expert digital marketing agency Jadewolf shares advice for attracting affluent travellers

Creating positives out of a pandemic

There have been plenty of changes over the last two years that we’d all like to see consigned to the dustbin of history. But, as they’ve adapted to survive, some travel agencies have hit on pandemic pivots that are well worth keeping, reveals Debbie Ward

8 top tips for making your office environment more sustainable

With tips from TTG’s Sustainable Travel Heroes and our sustainability advisor TerraVerde, Madeleine Barber suggests eight ways to make your office environment more sustainable

Webinar: How to market luxury travel with Jadewolf Marketing

In this masterclass, we discuss with Jadewolf Marketing what methods, media and platforms are the most effective for appealing to affluent customers and the luxury traveller, as well as how the pandemic has changed buying behaviour

Kuoni to open new Aberdeen store next month

Tailor-made specialist to open first new store for two years on 8 April – and is on the lookout for locations for more