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Advantage chief: agents 'turning the tide' against OTAs and AI-backed rivals

Technology
Gary Noakes
21 July 2023

Agents are “slowly” turning the tide against online platforms and artificial intelligence despite popular belief to the contrary, the boss of the Advantage Travel Partnership has said in a passionate rallying cry on the eve of National Travel Agents Day.

Step 1

Advantage chief Julia Lo Bue-Said said there would be operational benefits for the trade

Advantage chief executive Julia Lo Bue-Said said Advantage members were seeing an increase in younger clients, with 20% of new customers booking through Advantage agents aged between 35-44 and 52% between 45-54.

These, she said, preferred “experience and on-the-ground knowledge over chancing their arm through faceless booking sites” or dealing with AI-driven intermediaries.

“You would think that the role of the travel agent expert – once a fixture on every high street, in every town around the country – would have been made obsolete. In fact, though, the opposite is true," said Lo Bue-Said.