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Selling tips

Meet The Rep: Hoseasons' Sarah Smith
Sarah Smith, national account manager at Hoseasons, on her new favourite festive tipple, losing her car in a multi-storey car park and singing along to Shakin’ Stevens
Mystery Shopper visits... Dorchester
This week our undercover shopper was in Dorchester to book a 10-day California road trip for a couple of thirtysomethings
Coddiwomple Travel's successful start
Launching an agency can be daunting, but Ann Roberts, Coddiwomple Travel’s co-founder, tells Abigail Healy how the agency hit the high notes from the outset
First Choice raps into 2018 with new campaign
Massive multi-media campaign sees Tui UK push all-inclusive brand
Mystery Shopper visits... Troon
This week our undercover shopper was in Troon, South Ayrshire to buy a week’s cruise on the Nile for a couple in their sixties.
Selling Power: making the most of cruise brochures
If you are new to cruise, brochures can be a huge asset. With the wave period approaching, Charlotte Cullinan talks to experienced agencies about how to make the most of them
Targeting over-50s market brings extra responsibilities
Companies marketing to the over-50s should remember their legal duties and responsibilities, a specialist lawyer warned delegates
Top tips for sealing a deal with the over-50s
Never make assumptions about the over-50s market and never underestimate their spirit of adventure
Mystery Shopper visits... Croydon
This week our undercover shopper was in Croydon to book a solo, three-week trip to Australia
Jet2holidays extends mystery shopping to agent partners
Jet2holidays has been trialling a mystery shopping service for high street independent agents
Mystery Shopper visits... Kettering
This week our undercover shopper was in Kettering to book a week in Majorca for a couple of 50-something friends.
How to host a successful client event
Hosting client events can be a great way to boost sales and stay front of mind with your customers but making sure they deliver isn’t always so easy. Charlotte Cullinan asks suppliers for their insights and tips for success.
Abercrombie & Kent to raise commission ahead of surcharging ban
The operator becomes the latest to make the decision ahead of new laws in January
Mystery Shopper visits... Hartlepool
This week our undercover shopper was in Hartlepool for a week on the beach in the Maldives for a couple this coming spring
Silver Travel Advisor seals Advantage partnership
Consortium targets mature market with specialist alliance
Thomas Cook reveals new financial products
Thomas Cook to offer daily travel insurance and payment card app
Mystery Shopper visits... Sunderland
This week our undercover shopper was in Sunderland to book a 12-night cruise for two to see the Northern Lights
Travel start-ups: It pays to prioritise
Would-be travel start-ups must prioritise certain parts of their offering over others in order to compete in a competitive marketplace
New tech no substitute for face-to-face sales
Travel Agents need to “embrace technology” for their businesses to prosper but it will never replace face-to-face selling as their biggest asset
Byrne: Don’t forget the importance of the ‘human touch’ when selling
Agents who act like robots will lose against the real robots
Try a twin-centre break to Hong Kong and Macao
Hong Kong is more than an urban stopover and Macao makes a logical side trip, especially when the new bridge linking the two opens later this year. By Karl Cushing
How to succeed at making sales with Facebook
Helen Hays, social media manager at Ginger Juice, gives some practical pointers on how to use Facebook to sell
Mystery Shopper visits... Trowbridge
This week our undercover shopper was in Trowbridge to book a couple of weeks’ adventure break in Borneo
How VR has given Thomas Cook Stratford a boost
Embracing virtual reality has had positive results for Thomas Cook’s Discovery stores. Abra Dunsby speaks to Peter Ryan, Westfield Stratford’s branch manager, about its power to inspire customers and encourage bookings