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Selling tips

Agent in the Spotlight: Thomas Britton
Marble City Travel’s owner tells us about his dedication to Ironman challenges, client gaffes and admiring Richard Branson
High-flyers who turned to a career in travel
Three city slickers who became agents tell Debbie Ward how transferable skills, travelling for business and good contacts have helped them succeed in travel
The sten do: why the trend for mixing it up is here to stay
There’s a new alternative to the stag or hen do: the sten – mixing the sexes for one big pre-wedding party. Abra Dunsby gets the experts’ take on the new trend.
How to deal with difficult customers
Abigail Healy looks at how you can turn a tricky individual into a loyal client
Meet the faces of the Brand USA Megafam 2018
As 100 lucky agents prepare for the Brand USA Megafam next week, Abra Dunsby speaks to some of the fascinating people they’ll meet on the seven itineraries.
Tour America's Mary McKenna offers advice from the top
She scooped everywoman in Travel’s Woman of the Year award last year and runs her own successful business. Tour America’s Mary McKenna tells Andrew Doherty about entrepreneurship, education and following your dreams
Making the most of your travel agency's back office space
Your agency’s back-office area needn’t be ‘dead’ space. Abra Dunsby catches up with some savvy agents who have made the most of the extra room.
Travel consultants need ‘skills of a psychologist’
Luxury travel consultants must have “the subtle skills of a psychologist” when it comes to deducing clients’ travel needs
How Spabreaks.com's Abi Wright is challenging perceptions in the spa industry
Abi Wright, founder of Spabreaks.com, won the everywoman in Travel Entrepreneur award in November. She tells Abigail Healy about starting a business from scratch and why continuing to innovate is essential
Why it’s crucial to invest in your ‘on the road heroes’
To all you on the road heroes travelling the length and breadth of the country account managing and representing, I tip my hat to you in respect
Muscat airport opens new terminal building
Air passengers arriving in Oman’s capital now experiencing new terminal facility
Add-on experiences that enrich a Cyprus break
Cyprus’s beaches are a huge draw for clients, but there are experiences for adventurers, foodies and culture fans too. Andrew Doherty profiles excursions that can boost your earning potential
Making your best move: How relocating premises can help boost business
Whether it’s a strategic choice or a forced decision, relocating an agency branch requires a lot of thought but can benefit sales if done correctly. Andrew Doherty asks businesses that have recently moved for their top tips
The UK’s most momentous anniversary celebrations
Great Britain is set to celebrate some important milestones this year. Andrew Doherty rounds up packages that incorporate anniversaries from a century of Suffrage to 65 years since the Queen’s coronation
The Cruise to Blue Planet II: How TV can boost your sales
Stay tuned… Katherine Lawrey looks at how piggybacking off travel-related TV shows can be a boon for business
Inspiring Travel Company raises commission and offers agents vouchers
ITC increases agents’ commission and adds more incentives
The Power of Love: What it's like to work with a loved one
In honour of Valentine’s Day and all things romantic, Charlotte Cullinan catches up with some of travel’s power couples to find out the secrets of their success
Selling from experience: feedback from Corroboree West 17
Ayla Soguksu catches up with agents who visited Australia for the first time as part of Corroboree West 17 last year to find out why seeing it for themselves has helped with bookings
Over-50s cutting back on spend
This lucrative corner of the market is still eager to travel and enjoy new experiences but with an eye on safety and value for money, a study reveals
Facebook’s feed changes
Agents who use a brand page on Facebook are likely to find the platform less effective in future, following a major change to Facebook’s strategy
Leader: Facebookings under threat?
If you’ve noticed more updates from pals about their January diets in your Facebook feed this week – and fewer recipe videos and listicles about cats – then you are not alone
On our Radar: Roman heritage in mosaic-rich Ravenna
Emilia-Romagna’s Ravenna boasts art, a storied history and marvellous mosaics in hues of emerland, sapphire and gold, says Abra Dunsby
Comment: The three powerful secrets of clinching that sales deal
Leading up to Christmas, Mrs D and I sneaked in a cheeky week down in South Africa...
How an award win helped attract new customers
Andrew Earle’s Holidays in Hull won the award for Yorkshire’s Top Agency in this year’s TTG Top 50 Travel Agencies. Its owner tells Abigail Healy why the win was a boon