Selling tips

Steering agents through the Brexit storm

Economic uncertainty caused by Brexit means travel agencies may have to up their game to secure a sale. Leadership experts at Reality Training believe that excellent customer service holds the answer. Abra Dunsby finds out more

Mystery Shopper visits... Salisbury

This week our intrepid secret shopper was in Salisbury scoping out the offers for a week in Mauritius for two

On Our Radar: The cultural hub of Germany’s North Rhine-Westphalia

From the timber built town of Monschau to a theme park in an unused nuclear power plant, North Rhine-Westphalia (NRW) is an untapped German destination that begs to be explored. Andrew Doherty reports

Mystery Shopper's seller of the week: Citalia

This week our secret shopper was in Kendal, Cumbria, to book a week to the Italian lakes for a couple in their 50’s.

RCL to trial new fly-cruise booking system from August

Royal Caribbean Cruises to give agents new flight booking options

Tips on getting the message across

A “softly, softly” approach to sustainability often works for both consumers and suppliers, the conference was told

Mystery Shopper visits... Waltham Abbey

This week our secret shopper was in Waltham Abbey to book a 10-day all-inclusive in Barbados for a family of four

How Love Island can help you score in sales

There are many sound business reasons why you may have been watching ITV’s Love Island closely over the past few weeks...

£9bn LGBT travel market too lucrative to ignore

Destinations and travel companies should consider what type of messages they are sending out to would-be travellers if they want to tap into the UK LGBT market

Mystery Shopper visits... Norwich

This week our secret shopper was in Norwich to book a five-night break for two in Las Vegas

‘LGBT sensitivity is in our DNA’ says Uniworld

Uniworld is to roll out LGBT training across its staff following a successful training day on how to cater for the market earlier this year.

Widening the opportunities for accessible travel

India isn’t the easiest country for travellers with accessibility needs to navigate, but with an intrepid spirit and a canny Travel Counsellor, Nadia Clarke, who was born with cerebral palsy, went on a Golden Triangle adventure

Jet2holidays' January campaign ruled misleading

ASA criticises Jet2holidays but lets off Thomson

Meet the Rep: Wendy Wu Tours' Philippa Baines

Philippa Baines, business development manager at Wendy Wu Tours, talks Matt Damon, emergency chocolate supplies, and trips to the moon (here’s hoping!)

Mystery Shopper visits... Cambridge

This week our secret shopper was in Cambridge looking for a fortnight in Central America for an active young couple

Middle East: Twin centre city breaks and desert getaways

Many Middle Eastern destinations offer a striking contrast of cutting-edge city life and traditional desert experiences. TTG rounds up top choices for a range of clients keen to combine the two

Movenpick enlists millennials to tap into ‘younger mindset’

Travel companies should focus on encouraging “a millennial voice” within their own businesses to better serve customers of younger generations

Making time for staff training

Fitting staff training into a busy schedule is tough. Abigail Healy speaks to three agencies with a plan to integrate it into their business

Mystery Shopper visits... Exmouth

This week our secret shopper was in Exmouth requesting California theme park tickets for a family of four

Mystery Shopper visits... Glasgow

This week our secret shopper was in Glasgow booking a 12-night Baltic cruise for a couple

Mystery Shopper visits... Harrogate

This week our secret shopper was in Harrogate with £7,000 to spend on a week’s wildlife holiday in Rwanda for two

Seller of the week: Destinology

This week our secret shopper was in Trafford, Greater Manchester, booking a week in Tenerife for a gay couple

Going ape in Borneo: Meeting the nation’s most sought-after wildlife

Borneo is a wildlife lover’s paradise and a visit shows the importance of rainforest conservation. James Litston heads into the jungle to meet orangutans and sun bears

Meet the Rep: Funway's Craig Liddle

Funway Holidays’ business development manager Craig Liddle talks steak bakes, techno and the downsides of hipster suits…