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Technology

It’s time for travel agents to shine
“Putting customer service at the heart of travel” was the theme of a TTG and Inspiretec CEO roundtable
Ace Rooms revamps mobile app to improve trade functionality
The B2B bedbank said the app will provide agents with desktop-quality functionality on the go
Instant messaging overtakes calls as agents 'embrace new ways of working'
Major Travel reports 60% of queries are dealt with on live chat and messaging systems
Explora Journeys partners with Amadeus to boost trade relations
The partnership enables agents to upsell pre- and post-guest experiences in the same booking with one PNR
‘Separate client funds to move forward’, says Protected Trust Services
Daniel Landen, owner of Protected Trust Services, says making one simple change will help the travel industry move forward
‘Our booking change engine is addressing an industry pain point,’ says Inspiretec
Simon Powell, chief executive at Inspiretec, says the tech company’s new booking change engine will improve experiences all round
Finnair signs NDC deal with Sabre
Finnair to launch NDC capability via Sabre by late 2022
Oetker Collection partners with fashion app Drest
Wannabe stylists can create high fashion outfits that deserve to be showcased in top hotels as part of the new tie-up
'Agents must have the right tools as travellers become more discerning'
Post-Covid, some travellers will become more comfortable paying a premium to agents capable of servicing their very specific needs, write wbe.travel chief George Dumitru for TTG
Major Travel reveals new mobile booking tool
The trade-only tour operator has also announced a new competition to launch alongside the platform
How to use WhatsApp to sell holidays
The world’s most most popular messaging app can transform your customer communications
Pandemic driving digital revolution throughout travel
Passengers have embraced IT for air travel as the industry continues to digitalise the journey’s steps, new data has revealed
Vertical Group names new trade sales divisions manager
Chris Richmond was previously reservations manager for Amathus, the group’s Greece and Cyprus specialist operator
Sabre recruits new UK senior sales and account manager
Grant Smith joins the global distribution system (GDS) from Amadeus
Could you be a 2022 Travel Pride Champion?
TTG is on the hunt once again for new Travel Pride Champions – celebrating those working within the travel industry who champion diversity and inclusion.
Agents encouraged to use cruise trade tool
Session leader Damian Gevertz said the portal supplied a "vast" cruise database, all in one place
EasyJet fixes IT glitch but warns of further delays
The glitch on Thursday (26 May) led to hundreds of cancellations and delays of flights
Systems glitch hits ‘up to 200’ easyJet flights
EasyJet is forced to cancel flights due to an IT failure, with others delayed
Data shows ‘significant’ jump in travel-related fraud
Statistics from Action Fraud show a 120% jump in holiday and travel-related fraud from consumers
Vertical Systems bowling night raises £350 for Abta LifeLine
The funds will go towards helping travel industry staff in need
‘Technology is key to future-proofing’, says Inspiretec
Simon Powell, CEO at Inspiretec, explains why investing in technology is the best way forward
'Prepare for Google Analytics overhaul' travel warned

Andy Headington, CEO of digital marketing agency Adido, stressed that rather than an update, this was a complete overhaul of the system and businesses need to be prepared.

He advised smaller travel companies to look beyond the market leader. 

“Google Analytics is what we’ve been using for over a decade. It’s all going to change over the next year. GA4 is a new tool to get to grips with,” said Headington.

"[by July 2023] the car you’ve been driving isn’t going to work and you’re going to have to get into a helicopter.”

Qantas opens NDC channel to UK agents
Qantas promises discounted fares to UK agents who sign up for its NDC channel
Advantage teams up with Travel Ledger to offer new payment system
The new system will ‘drive extensive benefits’ to Advantage members, the group said