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GDS use among agents on the up in wake of the pandemic

Technology
Gary Noakes
23 September 2022

Agents are using GDSs more now than they did prior to the pandemic, new research has revealed.

redit: John Schnobrich/Unsplash

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Half of all agents in a poll run by MarketCast said they were using the legacy systems more than before, with 36% saying they used them the same amount of time and only 14% less than before.

More than a third – 36% – said usage of travel "mega sites" had fallen and 45% said their use of alternative accommodation providers was also less than pre-pandemic.

MarketCast surveyed more than 1,000 agents from 60-plus countries in response to the survey for Amadeus.

The survey found 60% of agents now logged onto a GDS more than four times a day and that surprisingly, GDS usage was growing at a much faster pace than other online booking tools or websites.