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Business advice

Almost 70% of overseas travel roles lost following Brexit, study finds
New research finds 69% of overseas travel roles were lost since 2017 when UK exited the European Union
Travel warned it must embrace flexibility to attract new talent
The industry needs to give newcomers a more flexible life-work balance if it wants to attract more talent, according to the European Commission’s Pantour consortium
Should you rethink the way you handle client complaints?
The study has highlighted how differently people respond to grievances and how each style can impact the provider’s reputation if not addressed properly
Will AI replace the human travel agent?
The benefits of artificial intelligence (AI) are limited only to organisations’ capabilities to harness its potential.
How travel agents and tour operators can switch lives
We profile industry members who have crossed over the distribution line.
30 Under 30's Pelumi Nubi: 'It baffles me you don’t see black travellers in travel magazines'
Founder of The Black Explorer and TTG 30 Under 30 member Pelumi Nubi is on a mission to dismantle travel stereotypes.
Willie Walsh: 'Govts are still stifling travel's rebound from Covid'
Iata’s director general has warned that tightening the industry’s regulation will only hinder the post-Covid rebound
Advantage urges agents to embrace tech after unveiling raft of new tools
Advantage chief commercial officer Kelly Cookes talked TTG through some of the consortium’s latest tech developments and how new systems and tools can free up agents’ time
How to make visiting friends and relatives your biggest niche
VFR is one of the most resilient sectors in travel, which makes it a handy one to exploit when you have a few tips and tricks up your sleeve
Is it time clients started tipping travel agents?
Offering great service to customers could be rewarded with a post-holiday cash tip
Ambassadors Assemble! Revealing TTG's Sustainable Travel Ambassadors
Meet TTG’s trainee Sustainable Travel Ambassadors for 2023!
New tour operator will give homeworkers more choice, says Vertical Travel Group
General manager Chris Richmond told TTG on Sunday (23 April) Instant4Agents will help agents earn more commissions.
Vertical Travel Group: Our biggest priority is to keep homeworkers happy
Vertical Travel Group’s bosses told TTG homeworkers managing to keep their businesses open during Covid is one of their proudest moments.
Vertical Travel Group is ready to face any challenges, bosses say
Managing director Yvonne Leslie told TTG on Saturday (22 April) the group can “handle anything” after making it out of Covid.
'Immense' growth opportunities for agents, says Vertical boss Peter Healey
Healey told agents gathered on Saturday for the Vertical annual conference that, post-Covid, the nature of the business has changed and it brings opportunity with it
The key to boosting your performance in the workplace
Motivate yourself to work out before work and you’ll reap the business benefits, because you’re able to concentrate better and manage stress more easily.
‘Think big, but stay grounded,’ Karren Brady advises travel businesses
The West Ham vice-chair addressed delegates at the Barclays Travel Forum on Tuesday (18 April), telling good businesses were those that prioritised flexibility and diversity
Travel growing increasingly concerned about cybersecurity threats
New data reveals the industry’s worries about cybersecurity grew by 4% in the past year
Clever ways you can showcase your knowledge of sustainable travel
Exclusive data shows agents’ confidence discussing sustainable travel with clients is booming. Here’s how advisors can capitalise on their knowledge
'I didn’t know the industry was unstable!' winning musician-turned-agent talks pandemic risk-taking
From pianist to £1 million travel turnover during a pandemic. How Ross Johnson’s award-wining new agency Travlux is hitting the high notes
Agency boss pins web traffic boost on adoption of ChatGPT
Travel Safe’s Brett Gerrett told TTG the AI chatbot can help agents offer customers ’something unique’
Brits willing to put nearly all spending on hold to preserve their holidays
New figures from Post Office Travel Money reveal 52% of people consider holidays abroad among their most important priorities after food and bills
Fifth of Brits 'regret the holiday they booked', new research claims
According to data published on Tuesday by On the Beach, hotel choice and destination were the main spoilers of fun for Britons when going on holiday.
Hospitality missing out on digital payments, tech boss warns
By adopting integrated payment services, businesses could streamline processes and improve customer experience