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Airlines told to prove their customer service credentials after ATC chaos
Chief executive of the Institute of Customer Service Jo Causon said the malfunction over the bank holiday weekend presents the aviation opportunity to learn from past mistakes regarding customer service
The government has announced measures to help SMEs (Credit: James Newcombe/Unsplash)
UK govt to reject advice airport expansions should be halted
Prime minister Rishi Sunak is expected to reject advice from the Climate Change Committee (CCC) that all airport expansions should be halted
Interest rates have risen to their highest level since 2008 (Credit: Pixabay / Pexels)
Airlines in firing line as govt plots crackdown on 'drip pricing'
The clampdown on fake reviews and hidden fees has been announced by the government to help customers cut the costs of living
Johan Lundgren says there is "underlying demand" for travel despite the ongoing pandemic
EasyJet boss demands independent review into bank holiday ATC failure
It comes after flights to and from the UK were severely disrupted on Monday (28 August) due to a Nats’ system failure
Aviation industry 'recovering strongly' in 2023, says Iata's Walsh
Nats' ATC malfunction highlights regulatory failures, Iata claims
Iata director general Willie Walsh said the organisation has ‘crucial questions’ to answer about their responsibility for the ‘fiasco’
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Airport braces for more disruption as 100+ workers take strike action
It comes as workers at three different companies are involved in strike action on Wednesday (30 August)
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Airports refute ‘out of date’ Which? survey about travellers' experiences
Manchester airport said not only is the Which? survey out of date, it is also based on a ‘tiny and unrepresentative’ sample
Loganair to restart Donegal-Glasgow service this summer
Loganair complaint against Flight Delay Claim upheld by advertising watchdog
The airline challenged a number of adverts on Flight Delay Claim’s website which said passengers could get compensation for a select amount of flights
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Incoming flight data caused ATC meltdown, investigation reveals
Chief executive Martin Rolfe said an internal investigations revealed both Nats’ primary and back-up systems responded by suspending automatic processing
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O'Leary describes Nats' ATC failure as 'unacceptable' in stark video message
The Ryanair boss also confirmed the airline was forced to cancel an additional 70 flights on Tuesday (29 August)
Freebird will offer new Antalya flight options, opening up Turkey's southern coast (Credit: Nihat Sinan Erul/Unsplash)
Tui to boost winter 2023 Turkey capacity as summer season extends
It comes as more customers look to book the popular summer holiday destination further out in the winter
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Airlines urged to improve communication with agents following ATC delays

After an ATC system glitch caused flight cancellations and severe delays across the UK on Monday (28 August), chief executive of the Advantage Travel Partnership Julia Lo Bue-Said said it was "critical" airlines remain in close contact not only with their customers, but also travel agents and tour operators.

Air passengers warned to brace for 'challenging' summer
Airlines confirm additional cancellations as disruption continues
UK holidaymakers have been warned flights in and out of the UK remain ‘significantly disrupted’ following an air traffic control fault on Monday (28 August)
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TTG at 70: Aviation's highs and lows through the ages
Over the past seven decades, TTG has charted the incredible advances in commercial flying, from early mass air travel to today’s sustainability challenges – here are some of the highs, and the lows
Virgin Atlantic Holidays reopens St Albans concept store after three years
The store in the heart of St Albans city centre, which shut due to the pandemic, reopened on 7 August
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Qantas places major new long-haul aircraft order to refresh fleet
The carrier said on Thursday (24 August) it had additional purchase right options with both Airbus and Boeing
Jet2 boss calls for ‘fair and effective’ reform of flight compensation
Jet2 puts ‘biggest-ever’ city breaks programme on sale for winter 2024/25
Nine city break destinations go on sale today for Winter 24/25 – Athens, Barcelona, Budapest, Krakow, Paris, Prague, Rome, Vienna and Venice
Almost half of LGBTQ travellers have experienced discrimination due to their sexuality
Tui's top tips to help agents cater for the LGBT+ market
’Sometimes people are almost a bit scared of saying the wrong things – but everyone has to start somewhere,’ Tui head of brand marketing Toby Horry tells TTG
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Man arrested following bomb alert at East Midlands airport
Leicestershire Police were called to airport at 5.16pm on Monday (21 August)
Corendon will offer summer 2022 departures from Gatwick, Manchester, Glasgow, Newcastle and Birmingham
Corendon adds new UK-Dalaman services to summer 2024 schedule
The airline is now offering 27 weekly flights from the UK next summer
Rishi Sunak will outline the measures later having already announced plans to help PAYE employees last week (Credit: HM Treasury)
Sunak urged to include stronger powers for CAA in King's autumn speech
Consumer group Which? and a number of travel firms have signed a letter to the prime minister urging more powers for the CAA
Denver is a new destination for Aer Lingus
Aer Lingus to add Denver and Minneapolis-St Paul next summer
Aer Lingus to revive its Minneapolis route next summer and launch flights to Denver for the first time
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London airport facing threat of further summer strike action
It comes after Wizz Air ground handlers announced plans to walkout later this month
The Big Question: Should travel firms still be selling captive animal attractions?
The Big Question: Should travel firms still be selling captive animal attractions?
Is the tide turning against attractions showcasing animals outside their natural habitat? And can some be justified? TTG’s latest Big Question explores a sensitive topic for the industry