The airline challenged the customer claims website over the use of four tweets and a page on the brand’s webpage, which claimed customers could be eligible for €250 compensation if they were on certain flights.
Loganair questioned whether the ads were misleading because they implied compensation was guaranteed, but the flights in the ads were cancelled due to adverse weather conditions, which rendered them ineligible for compensation; implied third parties could make an initial claim for compensation; and did not make reference to the advertiser’s fees.
