Automation

How Inspiretec is helping agents unleash the power of AI

TTG hears how Inspiretec’s new travel booking platform, launching at WTM London today, will streamline the sales process for both agents and tour operators

Holiday Extras boss: 'There's a real opportunity for agents to become AI power users'

On the eve of HX’s 40th anniversary, Matthew Pack tells TTG about the business’s continued focus on agents – ’they’re a mainstay of our organisation’

Online onslaught: how worried should traditional agents be by the OTAs?

There are now eight OTAs among the CAA’s top 20 Atol holders

Agency boss pins web traffic boost on adoption of ChatGPT

Travel Safe’s Brett Gerrett told TTG the AI chatbot can help agents offer customers ’something unique’

The massive tech developments poised to shake up travel in 2023

Experts gathered in London this week to assess the year’s key technology issues at the 2023 TTI Travel Tech Summit

Hospitality missing out on digital payments, tech boss warns

By adopting integrated payment services, businesses could streamline processes and improve customer experience

Live chat provider courts trade with discount offer

Yomdel aims to "take the heavy lifting out" of customer service interactions

Technology 'key to boosting consumer confidence', study finds

An increase in the industry’s use of tech would make people more confident to travel next year, according to research by Amadeus

Tech and tour operating post-Covid focus of WTM sessions

Two new webinars will be hosted this week

Traveltek partners with automation solutions provider, Traverse

Traveltek clients will benefit from cutting-edge reporting to increase efficiency and productivity

Roaming AI robots coming to Heathrow airport

British Airways is bringing in the machines at Heathrow as part of a trial during 2020

Technology: the latest trends affecting travel

From AI to NDC, Andrew Doherty reports on the latest tech trends captivating travel

'Working hand-in-hand with AI will help travel prosper'

Earlier this month, London’s ExCeL hosted World Travel Market. Many of us love to hate running the annual gauntlet of meetings, business updates and catch-ups with industry peers...

WTM 2018: Autonomous vehicles set to drive great change

With autonomous vehicles already being trialled in the USA and set to be on UK roads by 2021, they are no longer the stuff of science fiction. Alex Bainbridge, chief executive of Autoura, explains the scope for opportunities within tourism

Google: Consumers want '24/7 online travel agent' model

The search giant says people are increasingly looking for a one stop shop for all travellers enquiries

Opinion: Has the pace of change defeated the disruptors?

Lisa McAuley, managing director, Gold Medal and Travel 2, assesses how ’old-fashioned’ quality of service can challenge the disruptors

Meet Tui’s first ever robotic employee Pepper

Pepper 2E, to give them their full name, has a job description and their own personal goals

When it comes to data, transparency leads to trust

The EU’s new data protection rules, known as GDPR, are now in place and could have a global impact on the travel industry

The back office benefits of blockchain

Blockchain may be confusing, but tech experts say it could become an integral part of travel. Andrew Doherty learned more about the benefits for agents at TTI’s Summer Forum

Proud Experiences: Blockchain being used to harness power of LGBT economy

The LGBT Token is being developed to help unlock the global spending power of the lucrative sector, delegates heard

How Virtuoso's Incubator start-ups will benefit the travel industry

Virtuoso’s Incubator programme ensures member agencies have access to the best technology in the industry. Five tech start-ups selected for 2018 tell Andrew Doherty how their applications will ultimately benefit travel agents

Personal touch can make sure travel stays human

There is a danger in dismissing potential future changes because previous predictions haven’t come to pass

To infinity and beyond: The transformative potential of AI

Artificial intelligence has the potential to be as transformative as the introduction of computers – and the travel industry stands to benefit

Marriott creates ‘hotel room of the future’

Hotel firm offers glimpse into new personalised room services