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Personal touch can make sure travel stays human

Technology
TTG Staff
1 June 2018

There is a danger in dismissing potential future changes because previous predictions haven’t come to pass. Those who say the travel industry need not change because predictions of doom from 1999 didn’t materialise are burying their heads in the sand.

Sam Clark Opinion

Nonetheless, by leveraging human assets such as the empathy and understanding we have for clients – something the traditional travel industry has in abundance – we might not only survive but thrive in future.


Clearly, huge disruption is coming to the travel industry – that much is obvious. Changes in the way we interact with the world are having a profound effect, although the full impact of this technological explosion will take decades to filter through. In the past 10 years, clients have learnt to rely on services such as review sites, search engines and OTAs. This has transformed how we plan travel.