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Agent: 'It's hard to switch ocean cruise customers to river – but Trafalgar could help unlock that market'

Agents
Harry Kemble
17 July 2026

Prior to sailing on Trafalgar Verity in May, The Travel Bar's Shauni Robinson had never considered selling a river cruise and knew next to nothing about the sector. But now she has become more confident, she tells TTG's Harry Kemble how she's starting to target potential customers.

Shauni Robinson on Trafalgar Verity
Shauni Robinson/ TTG Media

Travel agent Shauni Robinson had never sailed on a river ship before May 2026, now she wants to land her first river cruise booking 

Earlier this year, I was asked to go on a seven-night Trafalgar Verity sailing departing from Arnhem. We've booked their tours quite a few times, but I'd never done a river cruise, nor had I sold one.

There's only two of us who sell in the shop, but we've done quite a bit of training with Trafalgar. It was the TTC (Travel Trade Corporation) Sales Manager for our area, Ryan Carroll, who said we should give it a go.