Steven Dow – hospitality senior vice-president for UK, Ireland and North America at payment and technology solutions firm Planet – said the sector was “still very far behind” when it comes to integrated payment solutions.
“Hospitality businesses don’t move quickly because they’re nervous,” he told the Travel Technology Initiative’s spring conference on Thursday (23 March). “There’s the whole GDPR finance compliance, the data security, it’s all very stressful.”
According to Dow, businesses should nevertheless lean on the new technology because of the benefits it can bring.
