Roaming AI robots coming to Heathrow airport

With fully autonomous AI machines carrying out simple tasks for the 90,000 customers at Heathrow Terminal 5, the airline hopes airport staff will be more free to tackle complex queries.

The BotsAndUs robots will be programmed to answer thousands of questions in multiple different languages, display real-time flight information, and escort passengers around the airport using geo-location technology and advanced sensors to monitor its 360-degree radius.

“We are always looking for new and innovative ways to use automation to help our customers enjoy a faster and smoother journey through the airport and beyond,” said Ricardo Vidal, head of innovation at British Airways.

“These smart robots are the latest innovation allowing us to free up our people to deal with immediate issues and offer that one-on-one service we know our customers appreciate.