Call centre

Thomson Lakes & Mountains changes distribution channels for new programme

RCL to trial new fly-cruise booking system from August

Latin Routes reveals details of two agent fams

Widening the opportunities for accessible travel

First South America agents' showcases to take place next week

Making time for staff training

Southall Travel rapped by ASA

Marketing: Appealing to the lucrative millennial market

Jane McDonald - why travel agents are 'vital'

Making tracks in Canada's Tremblant

Keeping it real in Mo' Bay: How the Travel Foundation is encouraging guests to explore beyond their hotels

Digital expert is added to Global conference agenda

Southall Travel reveals plans for student and sports travel brands

From cycling to culture: The Caribbean’s hottest festival offerings for 2017

Global welcomes record growth in new members

Friends with benefits: How buddying up on fams can help sell group and couples holidays

Thomas Cook to axe 51 homeworking roles

Hays opens two call centres to cope with strong demand

Getting the most out of the Red Sea region

With a little help from your friends: Meet the agency mascots

Clia gives agents photo and video tool

Check your new rateable value, business owners told

Agent champ finds winning ways to help business flourish

On the Beach returns to profit