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Online Travel Agent (OTA)

On the Beach's B2B growth 'slower than expected' despite long-haul and premium surge
The OTA has pinned the slow down on the B2B market becoming ’more crowded’ as ’tour operators and low-cost airlines compete for share of high street agent and homeworker business’
The travel trends and buzzwords agents can't afford to ignore next year
Who are Generation T? What’s the deal with ’shoulder shoppers’? And how do you court ’sustainability selectors’? Abta sought to demystify a number of emerging markets at its Travel Trends conference this week – here’s what agents need to know
Iglu 'focused on 2024 and beyond' despite cruise sale report
City sources told The Sunday Times the company’s owner is likely to want to sell for a valuation of ’about 10 times forward earnings’
Jet2holidays pledges up to £5,000 towards apprentice agent salaries
The tour operator has previously announced a £500,000 apprenticeship fund to help agencies develop their workforces
Billion-dollar luxury travel brand enters UK market
Luxury Escapes, founded in Melbourne in 2013, is expanding its presence
Poll: Rebound in holiday demand prompts 20%+ pay hike for agents – has your pay gone up?
Earnings figures from the Office for National Statistics (ONS) show the average salary for a UK travel agent was £29,618 in April 2023
Racing to the bottom? Agents reveal massive price-matching headaches
Price matching has become the number one concern for many agents, according the latest TTG Travel Agent Tracker – so how are agents combatting the issue?
OTAs urge govt to stamp out budget airline ‘anti-competitiveness’
Several top firms call for the Competition and Markets Authority to investigate how no frills airlines deal with online agents amid claims they deny consumer rights when bookings are made through third parties
How travel has returned to being a growth sector – and why its bullishness is justified
Atol authorisations hit a record high this month, and industry experts believe the rebound – this time – shouldn’t threaten its overall stability
Jet2holidays earns praise from Which? following low deposit investigation
Which? said it had verified the operator’s claim that customers’ £60 deposit is all they stand to lose in the event of cancellation
TTG launches third Travel Agent Tracker survey of the year
Latest survey, covering trading in the third-quarter of the year (three months to 30 September), will go out via email on Monday 2 October
Oceania Cruises to target 'subset' of agents in push for more UK business
Jason Worth told TTG the UK and Ireland had become the line’s top international market outside North America
European Commission vetoes €1.6bn OTA merger
The commission said Booking.com parent Booking Holidays proposed acquisition of Etraveli Group would have resulted in it ’further consolidating is position in the market’
On the Beach making headway in premium and long-haul segments
OTA expects to deliver around 70% additional total transaction value from long-haul bookings this year, and a 30% increase in TTV from premium five-star bookings
‘Our summer sales have been the latest I’ve ever seen’
Advantage Travel Partnership says 2023 summer booking patterns were a blip and early booking is now back
UK's largest OTA Loveholidays refutes rumours of £1bn sale talks
A company spokesperson told TTG on Thursday (24 August) a sale process was “not on the horizon”
Ryanair rejects claims made by OTA group and demands regulatory probe
Ryanair rejected the claims made by the Online Travel UK association against the carrier’s enhanced-security check-in procedures
OTAs hit back at Ryanair for urging passengers to book direct
It comes after the carrier last week accused some online travel agents of providing airlines with inaccurate passengers details
OTA discontinues flights from 15 airlines that ‘fail to comply’ with refund rules
While eDreams ODIGEO will not disclose the brands of the concerned airlines at this time, it may revisit this decision if the carriers continue to withhold customer refunds
OTA chief: ‘AI allows us to take our high street approach to the next level’
Trip.com EMEA chief Andy Washington tells TTG how AI will help OTAs like Trip take the next step towards market dominance
Lastminute.com switches bonding from Abta to Abtot
The company said it was confident the new agreement will further enhance its commitment to its customers
Thomas Cook ends sale of all attractions with captive cetaceans
OTA strengthens its animal welfare policy by removing from sale all attractions with captive dolphins, orcas and whales
Major European OTAs agree significant EU refund concession
Brands, including eDreams, Opodo, GotoGate and Kiwi.com, agree to refund customers within 14 days in the event of a flight cancellation
Couples opting for last-minute multi-destination trips
The research by Travel Counsellors echoes findings from Blue Bay Travel’s homeworkers, which showed last week that Brits are making more last-minute bookings amid the cost of living squeeze