Skip to main content

Online Travel Agent (OTA)

Dubai night scene
ASA rules against Alpha Rooms' 'free cancellations' ad
Bedbank told not to use free cancellations boast in ads again
“It is our goal to reach all those that need a lifeline during these challenging times"
Losses steepen for Thomas Cook and Club Med's Chinese owner
Fosun Tourism Group on Thursday (29 August) posted a first-half loss of approximately £233 million, more than double the £113 million loss it recorded during the same period last year
Hays launches own Caribbean flights ahead of stores reopening on Monday
Most consumers with cancelled trips would book again with same travel firm
Which? study finds 70% of consumers who had holidays cancelled would book again with same travel company
In its ruling, the court said the passenger should be refunded with interest
OTA refutes Ryanair's 'fake' boarding passes claim
Budget carrier picks another fight with OTA sector, and says it will refuse to board passengers carrying boarding passes issued by Kiwi.com
TUi believes the UK's vaccination programme will have an 'immediate impact' on consumer behaviour
Lastminute.com offers discount incentive to unvaccinated Brits
OTA has joined a government scheme offering gift cards to encourage unvaccinated Brits to book their Covid jabs
My_Kind_Of_Cruise_Sefton_Monk_David_Rowlinson_1.jpg
App-driven agency aims to become 'Airbnb of booking cruises'
My Kind of Cruise helps cruisers research, choose and book a voyage – all within 90 seconds
Simon Cooper On the Beach CEO
On the Beach: 'Now not the right time to promote holidays'
OTA stands by decision to take all departures before September off sale, warning the constant chopping and changing risk further damage to consumer confidence
Simon Cooper On the Beach CEO
On the Beach defends sales pause despite amber list boost
Online agency wants “more clarity” on destination requirements before reopening peak season sales
Simon Cooper On the Beach
On the Beach boosts cash position with £26m share placing
Chief executive Simon Cooper said move would restore the OTA’s cash balance to May 2020 levels
Petherbridge said he expects the government's additional £5 billion in retail grants to extend to travel agents
'Clients are writing off their summer holidays this year'
Agents tell TTG of their hopes, fears and expectations as the UK prepares to ease out of Covid lockdown – potentially once and for all
The brochures follow a rise in demand for festive breaks
JG Travel Group launches festive brochure collection
The move comes as demand continues to grow for holidays over the Christmas period
Simon Cooper On the Beach
Summer 21 will happen in some form, says On the Beach
Some form of travel this summer ’inevitable’ chief Simon Cooper tells TTG
On the Beach wants all outstanding refund credit notes to be repaid as cash refunds
On the Beach 'could resume' summer 2021 sales
On the Beach said it will restart summer 2021 if government gives it certainty
Simon Cooper On the Beach CEO
On the Beach calls on trade to return RCN cash to clients
Research shows nearly £800 million is owed to consumers through refund credit notes
Teletext Holidays clients can now search for trips using Alexa
Teletext Holidays to complete Covid refunds by end of August
Firm set to be spared court action after signing undertakings with the Competition and Markets Authority to finish paying back £7 million owed to customers in Covid refunds by 31 August
Cat Reeves was previously a homeworker for Holidaysplease before joining Birmingham airport
Holidaysplease to raise trade 'visibility' with new hire
Cat Harris rejoins online and homeworking travel firm in newly-created role
On the Beach wants all outstanding refund credit notes to be repaid as cash refunds
On the Beach takes all summer departures off sale
OTA cites lack of certainty around whether newly-booked holidays will be able to go ahead without disruption or cancellation
Tui is adding a further three weekly Portugal flights
Traffic light system skewing booking patterns
TravelSupermarket records big switch in destination searches
Sunny_Heart_Travel_logo.jpg
Operator run by former Cook staff switches on booking channel
Sunny Heart Travel now ready to take online bookings
Screenshot_2021-04-28_at_12_Main.15.52.jpg
Skyscanner sees better outlook for UK bookings
OTA sees good indications from latest UK data
Expedia's virtual agent can deal with simple requests, allowing agents to concentrate on more complex tasks
Expedia launches AI-based virtual agent tool
Travel agencies can deploy virtual platform to resolve simple customer requests
Package Travel Regulations graphic
Top travel firms sign BBC Watchdog 'package holiday pledge'
Commitments include no amendment fees for rebookings owing to Covid impacts and full refunds paid within 14 days
On the Beach wants all outstanding refund credit notes to be repaid as cash refunds
'Scrap refund credit notes', says On the Beach
‘Extending the refund credit note deadline only kicks the can down the road – these vouchers are not in the best interests of consumers,’ says the OTA’s chief executive Simon Cooper
Stuart and Mark Swords with their TTG Top 50 2021 trophies
The UK & Ireland's No. 1 Travel Agency 2021 revealed
The top agency in the UK and Ireland was named in a virtual ceremony on Friday night along with the nation’s full Top 50 Travel Agencies and winners of three special categories